CATERPILLAR INC. (1990-2015)SENIOR IT SUPERVISOR [MANUFACTURING SYSTEMS SUPPORT] (JANUARY 1, 2011 - OCTOBER 28, 2015)*Responsible for IT Application and Infrastructure Support for five Manufacturing Business Partner Commodities representing $15 Billion in annual sales.*Managed staff of (17) employees providing 24x7 IT operational support for five Manufacturing Business Partner Commodities.*Reduced operating costs by $1M through consolidation of processes and efficiency improvements.*Successfully implemented Network Infrastructure Transformation for six Manufacturing Business Partner Commodities. The transformation included replacement of over 500 access layer switches, multiple core and distribution switches, and a large expansion of wireless access points across multiple sites.*Successfully implemented bar code scanners, bar code label printers (wired and wireless), and a large wireless network upgrade/expansion supporting a large scale SAP Implementation.*Managed $4M+ Section Budget.SENIOR IT SUPERVISOR [ENTERPRISE SAP TRANSFORMATION – SAP ENVIRONMENTS MANAGER] (JANUARY 1, 2007 - JANUARY 1, 2011)*Responsible for environment management of (12) SAP environments controlling the Caterpillar Enterprise Global Order Fulfillment System which processed $10 Billion in annual sales.*Managed staff of (31) employees providing SAP Basis Level 1-3 technical support.*Provided technical architecture leadership in delivering Global SAP landscapes consisting of (12) SAP environments, including SAP Modules ECC, GTS, CRM, SCM, GRC, SEM/BI, SAP Net Weaver, Tidal Job Scheduling, and Vertex.*Led performance tuning efforts and multiple go-live analysis checks which resulted in 100% availability and no performance issues in production.*Established a 24x7 Basis Technical Global Support Model.*Led Basis team in providing 24x7 Support through six Major Template Software Releases and seven facility go-lives. *Managed $5M+ Section Budget.

IT SUPERVISOR [ENGINE ORDER MANAGEMENT SYSTEM] (JANUARY 1, 2004 – JANUARY 1, 2007)*Responsible for environment management of four SAP environments controlling the Enterprise Engine Orders SAP Application which processed $6 Billion in annual sales.*Managed staff of (11) employees providing a variety of technical support, including SAP Basis Support, Power System Quoting Software Support, and WebSphere Business Integrator Software (WBI) Support. *Provided technical architecture leadership in delivering Global SAP landscapes consisting of four SAP environments, including SAP Modules ECC, CRM, SAP Net Weaver, and SEM/BI.*Managed $2M+ Run Support contracts for 3rd Party Help Desks (CSE/IBM) and offshore IBM SAP development. IT SUPERVISOR [TRACK-TYPE TRACTORS DIVISION] (JANUARY 1, 2000 - JANUARY 1, 2004)*Managed staff of (14) employees responsible for Track-Type Tractors Division Help Desk and Asset Management serving 5,000 customers.*Achieved World-Class Help Desk Customer Satisfaction levels as bench marked to external Help Desk providers. *Improved PC & Printer Asset Management processes resulting in savings of $100K annually.*Implemented a Certification Business Plan achieving internal “Certified Supplier Status” quality certification for 3 years.*Managed a $3M+ business plan.

PROJECT MANAGER [TRACK-TYPE TRACTORS DIVISION] (JANUARY 1, 1995 – JANUARY 1, 2000) *Led project to convert 5,000 PC workstations upgrading from Windows 3.1 to Windows NT 4.0.*Led IT technical implementation of new manufacturing facility in Danville, Kentucky. Installation included Definity/Intuity Phone Switch/Audix systems, multiple T1 capacity lines, Video Conferencing, Local Area Network (100MB Ethernet), multiple NT Application servers, and 100+ Windows NT Workstations.

APPLICATION DEVELOPMENT/SUPPORT ANALYST [TRACK-TYPE TRACTORS DIVISION] (SEPTEMBER 6, 1990 – JANUARY 1, 1995) *Provided 24x7 IT operational support for the Track-Type Tractors Division Manufacturing Commodities.*Designed and implemented multiple client/server software applications improving manufacturing operations efficiency.*Provided system administration for multiple mission critical manufacturing applications across a variety of Operating System Platforms including VAX/VMS, Windows, UNIX, and Linux.

NON-COMMISSIONED OFFICE IN CHARGE [COMMAND & CONTROL CENTER] (JULY 24, 1992 - OCTOBER 23, 2014)*Responsible for manpower, communications and facility requirements for base command post.*Implemented a $150K audio visual improvement project which increased real time data inputs by a factor of four allowing base commanders to make better decisions with more current information. *Supervised staff of (8) airman managing employee development and training, including weapons qualifications, physical fitness testing, Emergency Action Message processing certification, classified material handing certification and command post operations certification for the base.*Processed all base Emergency Action Messages and implemented appropriate actions as directed by base command leadership.*Ensured proper operation of base alerting systems, communication networks, and ground-to-air and point-to-point communication systems through structured testing.*Maintained high alert proficiency through continued testing of command post personnel through written examinations and checklist execution performance evaluations.*Maintained Top Secret Security Clearance

RADIO OPERATOR (MAY 2, 1987 – JULY 24, 1992)*Responsible for secure point-to-point High Frequency radio communications with 20 regional Air National Guard bases.*Maintained Radio Operations section checklists and operating procedures. *Served as primary trainer for the Radio Operations section.*Ensured proper operation of secure point-to-point communication systems through monthly testing.*Maintained high alert proficiency through continued testing of Radio Operations personnel through written examinations and checklist execution performance evaluations.*Maintained Top Secret Security Clearance

TELECOMMUNICATIONS MAINTENANCE TECHNICIAN (JUNE 17, 1983 – APRIL 6, 1987)*Responsible for maintaining critical base communications center telecommunications and cryptographic equipment. *Responsible for maintaining critical alternate base communications center telecommunications and cryptographic equipment.*Ensured proper operation of alternate base point-to-point communication systems through monthly testing.*Maintained high availability of critical base communications center telecommunications and cryptographic equipment through execution of rigorous preventive maintenance on the equipment.*Maintained Top Secret Security Clearance with Sensitive Compartmental Information (SCI) and Single Scope Background Information (SSBI).