Experienced, senior-level executive with an extensive background in quality standards and performance systems used by the long-term care industry today. Proven track record implementing quality systems in a multifacility nursing home company. Extensive experience in developing satisfaction measures and working with national and regional long-term care organizations to implement strategies that improve results.Bradley N Shiverick, CPHQ is the Senior Vice President of Healthcare Analytics for Team TSI Corporation. In that capacity, he is involved in all aspects of the healthcare division, including product development, client relations, sales and marketing. Prior to joining TSI, he was the Chief Quality Officer of My InnerView, Inc. where he was responsible for the company's research agenda, information services activities, and development of strategic direction into new products and business lines. Before My InnerView, Mr. Shiverick was the Vice President for Quality Improvement with Harborside Healthcare. During his eight-year tenure at Harborside, he was responsible for quality programs, customer service activities and performance measurement. Mr. Shiverick has 25 years of experience in long-term care quality and public policy development.Mr. Shiverick was also a member of the American Health Care Association's Quality Improvement Subcommittee and was a member of the AHCA Quality Award program’s Boards of Examiners and Overseers. Before joining Harborside, Mr. Shiverick was with AHCA for five years in both the research and information group as well as directing the Facilitator Quality Management System project. His experience in long-term care includes participation with the New York Quality Assurance System and the Multi-state Nursing Home Case Mix and Quality (RUG-III) Demonstration.Specialties: Statistics,Policy Analysis,Strategy Development,Customer Service and Satisfaction,Survey Development,Research,Quality management systems,