Bradley Watson M.S. Email & Phone Number

Quincy, Massachusetts, United States

Quincy, Massachusetts, United States

Greater Boston Area

Greater Boston Area

• Managed and built relationships with enterprise accounts to progress sales and target marketing and opportunities within Sprint's Corporate and Public Sector Employee Discount Program (EVP). Served as liaison between.
• Established collaborative relationships with key decision makers within assigned account portfolio, proactively meeting with clients, initiating strategic marketing contracts, deploying Sprint Works Program. Delivering.
• Executed regional marketing and sales campaigns targeting enterprise account segment. Managed local marketing budget, including quarterly direct mail, HTML E-mail campaigns, digital marketing, social media campaigns.
• Project managed customer deployments of Mobile Device Management (MDM) software and customer focused shopping web-sites. Customizing packages to fit customers’ needs and deliver optimal customer experience.
• Uncovered Bring Your Own Device (BYOD) opportunities within key accounts, resulting in 1.5K new device sales and significant competitive take-away, receiving service excellence reward.
• Served as customer focused subject matter expert for assigned accounts, introducing, presenting and training new product roadmap and service offerings.

Greater Boston Area

• Oversaw client relationships and account health for most strategic and valued customers. Increased strategic partnerships within assigned accounts leading to revenue expansion, churn mitigation, and operational.
• Managed pre- and post-sales relationships and operations for enterprise grade accounts, project managing complex implementation, fulfillment, and service strategies, contributing $25M in annual revenue.
• Led large-scale process improvement projects including custom billing operations, procurement procedures, and customer service integration, retaining $6M annual contract.
• Implemented and on-boarded $3M new contract by leading nationwide device rollout of 5K devices and developing account-based service strategy.
• Maintained and strengthened client relationships, presenting key financial and account health metrics and developing and leading quarterly client-based account reviews, improving C-Level executive management.
• Managed account analysis and reporting used for measuring financial metrics and account trends, uncovering sales opportunities and presenting findings to internal management.

Greater Boston Area

• Responsible for managing client relationships and resolving complex escelated customer service issues. Acting as an internal support representative and customer liaison for Nextel’s sales force and.
• Oversaw major client service projects including large account modifications, billing research, fulfillment, and technical service affecting issues, achieving 96% customer satisfaction levels.
• Managed customer relationships through investigation and resolution of complex escalated customer service issues, ensuring customer’s needs were met in timely and accurate manner.
• Developed new hire training program, including departmental orientation, systems, process, and policy, and “Hierarchy Billing” manual, simplifying invoicing structure and process, ultimately adopted nationally.
• Developed and implemented new hire training and mentorship program, resulting in better-informed, more customer-focused workforce, and reduced employee turnover.

Greater Boston Area

• Provided course instruction for Masters Level Course – Developing Leadership Capabilities. Graded weekly and course level projects. Prepared course design for syllabus, student assessment, online lecture and program.
• Acknowledged as Subject Matter Expert (SME) in Organizational and Personal Leadership Development Systems and Theory, providing expertise to senior faculty for external management consulting projects.
• Achieved Northeastern University Certified Instructor status.
• Facilitated and led student online discussion, using “Black Board” web-based/ digital learning environment.
• Advised students on chosen thesis topics and aided with final Master’s program thesis project, approving initiation of work.

Responsible for managing client relationships for small to mid-size accounts. Conducted sales of new services including DSL, web hosting, domain name services, measured business lines and telecommunication services.Consistently ranked top revenue producer in the Boston market for the Commercial Account Managers role.

• Responsible for business plan development, sales planning and marketing.
• Managed print advertising budget and media buying, including contract negotiation.
• Responsible for development of strategic partnerships and co-branding agreements.
• Managed staff of four summer internship program.

Masters Of Science, Organizational Leadership, 4.0

Bachelor Of Arts

High School, General