Brad Mclaughlin Email & Phone Number

United States

Workday Adaptive Planning AdministratorWorkday Report Developer

Planview Enterprise, Jira, Confluence, Bitbucket, TestRail, Lucidchart

Little Rock, Arkansas Area

Improved the overall performance of the systemDeveloped customizations for specific segments of the businessManaged the Project and Portfolio Management toolExperience in CA PPM and Planview Enterprise

Little Rock, Arkansas Area

Integrated business systems with Microsoft SharePoint and SQL database.Developed collaboration, workflow and InfoPath forms.Analyzed the production implementation and ensure ongoing stability of the environment.Expert point of contact surrounding effective usage of SharePoint and SQL resources.Analyzed, tested and approved any custom development.Identified legacy systems and replaced with Microsoft SharePoint, InfoPath and SQL which streamlined process and operations enhancing reliability.

Little Rock, Arkansas Area

Created and evaluated a quality assurance program for new product lines.Conducted training sessions for agents on their call flow standards.Created new forms using Microsoft InfoPath for queries used to question an evaluation.Created a program that linked reporting to help speed up and ensure reliability within the quality team using Microsoft InfoPath and SharePoint.Created a visual interpretation of the call flow standards.

Little Rock, Arkansas Area

Interact with customers to provide solutions to inquiries or problems about HP’s products and servicesTroubleshoot HP OfficeJet and Photosmart lines of printers for small to medium-sized businessesAssist in the training of new front line agentsProvide floor support assistance to other front line agents on HP policies, processes and technical issues

Conducted training sessions before the Crisis Management Team on Crisis Management and Continuity of Operations from FEMADeveloped and Implemented their basic crisis management plan into comprehensive crisis management plan that better addresses the needs at Heifer InternationalAssisted the project manager in coordinating area teams of the crisis management team to fulfill the obligations to compile information to be placed into the new crisis management planDeveloped agendas and lead small group meetingsMentored the Crisis Management Team Members

Little Rock, Arkansas Area

Worked directly with the Arkansas Dept. of Health on the Strategic National Stockpile Emergency Operations Plan exerciseAssisted in the creation of a Healthy Arkansas Tabletop Exercise that is HSEEP compliant

Assisted government officials to develop continuity of operations plans based on agency-specific needs.Determined key systems and areas of business critical for continued operation in emergencies through interviews and research.Performed maintenance on the State of Arkansas’ Living Disaster Recovery System.

Master, Emergency Management And Homeland Security

Bachelor, Emergency Administration And Management

Activities and Societies: International Association of Emergency Managers, International Emergency Management Student Association, Pope.