- Determine price schedules and discount rates.- Monitor customer preferences to determine focus of sales efforts.- Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.- Assess marketing potential of new and existing store locations, considering statistics and expenditures.- Represent company at trade association meetings to promote products.- Establish what each customer wants or needs, build relationship accordingly.- Resolve customer complaints regarding sales and service.- Describe merchandise and explain use, operation, and care of merchandise to customers.- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.- Compute sales prices, total purchases and receive and process cash or credit payment.- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.- Face to face sales experience, to the Superintendent and Executive Levels.- Demonstrate use or operation of merchandise.- Place special orders or call other stores to find desired items.- Estimate quantity and cost of merchandise required, such as paint or floor covering.- Estimate cost of repair or alteration of merchandise.

- Prepare project status reports by collecting, analyzing, and summarizing information and trends.- Develop and manage annual budgets for information technology projects.- Develop implementation plans that include analyses such as cost-benefit or return on investment.- Identify need for initial or supplemental project resources.- Initiate, review, or approve modifications to project plans.- Monitor or track project milestones and deliverables.- Schedule and facilitate meetings related to information technology projects.- Assess current or future customer needs and priorities through communicating directly with customers, conducting surveys, or other methods.- Confer with project personnel to identify and resolve problems.- Monitor the performance of project team members, providing and documenting performance feedback.- Perform risk assessments to develop response strategies.- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.- Refer unresolved customer grievances to designated departments for further investigation.- Answer user inquiries regarding computer software or hardware operation to resolve problems..- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.- Develop training materials and procedures, or train users in the proper use of hardware or software.- Confer with staff, users, and management to establish requirements for new systems or modifications.

- Review project plans to plan and coordinate project activity.- Manage backup, security and user help systems.- Develop and interpret organizational goals, policies, and procedures.- Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.- Consult with users, management, vendors, and technicians to assess computing needs and system requirements.- Provide users with technical support for computer problems.- Recruit, hire, train and supervise staff, or participate in staffing decisions.- Evaluate data processing proposals to assess project feasibility and requirements.- Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.- Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades.- Prepare and review operational reports or project progress reports.- Offer specific training programs to help workers maintain or improve job skills.- Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives.- Develop alternative training methods if expected improvements are not seen.- Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials.- Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.- Supervise instructors, evaluate instructor performance, and refer instructors to classes for skill development.- Negotiate contracts with clients including desired training outcomes, fees, or expenses.- Devise programs to develop executive potential among employees in lower-level positions.- Screen, hire, and assign workers to positions based on qualifications.

- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.- Instruct staff on how to handle difficult and complicated sales.- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.- Assign employees to specific duties.- Enforce safety, health, and security rules.- Plan budgets and authorize payments and merchandise returns.- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.- Plan and prepare work schedules and keep records of employees' work schedules and time cards.- Review inventory and sales records to prepare reports for management and budget departments.- Examine products purchased for resale or received for storage to assess the condition of each product or item.- Establish and implement policies, goals, objectives, and procedures for their department.- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.