• Manage ongoing renewal cycles, devise product configurations, negotiate, generate, and deliver multi-year contractual agreements, and provide individual support upon request for over 1,500 customer accounts.• Create/devise, schedule, track, and analyze 4+ monthly strategic outreach campaigns to educate customer base and increase engagement.

• Managed book of 300+ SMB and enterprise accounts across various industries. • Maintained a monthly customer retention rate of 97% or higher through 2020, 2021, and 2022. • Independently developed and implemented industry and location specific ongoing digital marketing strategies.• Identified meaningful KPIs and metrics to document campaign progress, develop strategies, and drive business imperatives.• Communicated with clients to build strong connections and improve account strategy.

•Managed book of 300+ SMB and enterprise accounts across various industries. • Independently developed and implemented industry and location specific ongoing digital marketing strategies.• Identified meaningful KPIs and metrics to document campaign progress, develop strategies, and drive business imperatives.• Communicated with clients to build strong connections and improve account strategy.• Main Street Hub was acquired by GoDaddy shortly after I began working here.

• Established relationships with existing clients while developing strategies to build new clientele.• Gathered information from customers to analyze, interpret and address needs.• Coordinated design, engineering, and installation teams to ensure successful and timely project completion.• Delivered polished and professional presentations to individual clients and groups for $1M+ contract proposals.• Handled client questions, concerns and escalations to meet contractual expectations and preserve client relationships.• Communicated with vendors regarding back order availability, future inventory and special orders.• Developed service strategies based on current market analysis, sales fluctuations and industry competition.

• Assessed customer needs, provided recommendations and upsold relevant products to increase sales.• Built repeat customer base by providing superior service and excellent data collection techniques.• Met and consistently exceeded sales quotas• Handled customer complaints with tactful communication and effective conflict resolution.

• Assessed customer needs, provided recommendations and upsold relevant products to increase sales.• Built repeat customer base by providing superior service and excellent data collection techniques.• Met and consistently exceeded sales quotas• Handled customer complaints with tactful communication and effective conflict resolution