Brad Sugg Email & Phone Number

I am a motivated and experienced retail store manager and was promoted from entry level associate to multiple management positions. I provided and create an excellent customer experience by adopting the motto: Think Customers First. I have hands on experience in resolving complex issues on many different levels, whether technical or customer related.I have implemented and maintained corporate policy with employees and worked to improve those policies through internal feedback. I use company wide metrics to assess and improve employee productivity which leads to increased customer satisfaction and decreased escalated issues. I have received management training from companies such as Hibbett Sports and Radioshack Corp. I have also received advanced training and certifications from Radioshack Corp. along with AT&T, T-Mobile, and Sprint. I have increased the customer base and bottom line profit.I have technical training on mobile providers such as AT&T, T-Mobile, Sprint and Apple. I have knowledge on web design, FTP, SMS, Flash Media, video production and many other aspects of multi-media design. I have successfully produced weekly televised programs for Patetown Church of God and Pac10 TVSpecialties: Manager & Team Development, Resource Mgmt, Technical Problem Solving, Increased Process Efficiency, Policies & Procedures, Web Order Mgmt, Technical Evangelism. Proficient with: Word, Excel, Outlook and Publisher, Windows XP & 7; Mac OS basics; Adobe Fireworks & InDesign; iMovie HD and iMovie, Nero, Tricaster, Joomla, IPSwitch, Fantanstico; HTML & CSS basics; VideoShare; Google Analytics; Mediashout 3; ACRwin; Mobile Operating Systems Symbian, Android, Windows Mobile and Iphone 3.0/3.1