Brad Webb Email & Phone Number

Phoenix, Az, Us

Phoenix, Arizona, United States

Greater Phoenix Area

Phoenix, Arizona, United States

It is certainly the most unique title in my work history - and it may be the most interesting challenge as well. In this newly created role, I am charged with leading the multi-year implementation of Impeccable Management in the US. Impeccable Management (IM) is changing the way we work at Sigma - we are transforming how we approach strategic planning, annual goal setting, work design, and how we manage work. Reporting to the CEO and part of the US Executive committee, my focus is driving performance in the business through clear definition of the essentials in our strategic objectives, high-value processes, and job design followed by driving systematic accountability processes. My job is to ensure the executive team and leaders throughout the business: • Effectively lead and manage performance through our strategic guidelines and KPIs • Engage in critical job analysis to discover the essential duties of each position• Identifies and develops essential cross-functional work processes• Is equipped to drive IM in the business• Is prepared to sponsor this element of Sigma's culture transformationIt is exciting to be part of the global community of leaders at the heart of Sigma’s culture transformation.

Phoenix, Az

Phoenix, Arizona

• Earned recognition from all C-level executives and VPs for leadership of the monthly CEO Executive Strategic Planning Forum; a forum dedicated to strengthening strategic execution and executive-team effectiveness• Facilitated the US launch of a major cultural alignment initiative, resulting in company-wide implementation of 4 employee-developed solutions for culture improvement• Designed the company’s leadership development roadmap and its associated content and tools, delivering the first phase of the training over 20+ sessions in 4 months and training 300+ leaders to date

Phoenix, Arizona Area

• Led the effort to prepare new and advancing leaders for roles of increasing scope and complexity, ensuring a strong leadership bench using learning solutions, best practices, and multiple delivery channels• Developed and implemented a tiered management development program for leader advancement; 90% of participants agreed or strongly agreed that content was immediately applicable to a leader’s role

Phoenix, Arizona Area

• Led organizational change and training workstreams during the complex transition to ensure compliance with new federal regulations in a 1-year rotational role, passing the first-ever federal audit with zero violations• Facilitated the development of 25+ high-level complex process maps and ~450 company-owned manuals to aid with the regulatory transition

Pheonix, Az

• Led 4 major enterprise programs that created a high-performing culture, including employee engagement, diversity and inclusion, change management, and leadership assessments• Led the effort to prepare the company for engagement, diversity and inclusion programs through application of best practices for sponsor and champion network building, Executive Diversity Council formation, learning program creation and delivery, and Employee Resource Group management• Led a cross-functional team to design and deliver the new employee engagement strategy, achieving 81% participation and 76% overall engagement in the first cycle• Implemented the first enterprise-wide diversity and inclusion strategy, achieving 100% of objectives, including the formation of an executive diversity council

Phoenix, Arizona Area

• Clarified the team’s vision, role, and responsibilities as the leader of the Organization Effectiveness team during an HR reorganization, while also playing a key change management lead role for the HR executive team

Phoenix, Az

• Developed and implemented a leader coaching reinforcement program, resulting in 31% increase in confidence to perform on the job after 6 weeks• Restructured a major training program, increasing quality metrics by 15% and reducing training time by 20%

Chandler, Az

• Conducted performance improvement assessments, resulting in the creation of team leader coaching program and a needs-based service scripts for claim representativesBrad Webb Resume Page 2• Improved customer service scores by 20% and sustained service utilization by 35% through the assessments, leading to the adoption of the assessment process nationwide

• Accelerated new hire time to proficiency by a 27-day average through new training methods while reducing errors from 15% to less <5%; program was adopted enterprise-wide• Mentored and coached a team of 7 field trainers in Arizona and Nevada on classroom management, group facilitation, program evaluation, and needs assessment

• Developed the company’s first blended learning program for specialty claim reps, leading to $129K first-year savings, 1.5-day reduction in training time, and 10% improvement in participant satisfaction• Managed 3 remotely distributed trainers and coached group dynamics and root cause analysis

Ms, Instructional & Performance Technology

The Instructional and Performance Technology program (changed to Organizational Performance & Workplace Learning) prepares student.

Graduate Certificate, Human Performance Technology

The Graduate Certificate in Human Performance Technology (changed to Workplace Performance Improvement) is designed for individuals who.

Ba, Organizational Communication