Brady Schmitt Email & Phone Number

San Francisco, CA, US

Seattle, WA, US

San Francisco, California, US

• 2023: Hired 79 team members across US and India Operations, Sales & Support Teams.

San Francisco, California, US

• 2022: Hired 58 team members across US G&A Teams.
• Optimizes sourcing strategies, selection processes, and negotiation tactics to uphold 98% offer acceptance rate.
• Scaled operations team by 40% (50 ICs & 8 leaders) within 90 days to satisfy increased market/customer demands.
• Conceptualized, developed, and implemented a job search/resume building workshop for RIF impacted team members to offer recruiter expertise and assistance in securing their next employment opportunity.
• Partners with leaders and hiring managers across 4 business functions to spearhead full-cycle recruiting efforts focusing on high-volume sales & customer service hiring with an average time to fill of 30-45 days.
• Collaborates with hiring managers, talent acquisition operations, and business leaders to analyze new hires’ performance and pre-hire data to determine opportunities for process improvement and optimization.

San Francisco, California, US

• Collaborated with internal teams and external partners to maintain an average 4.9/5.0 customer satisfaction score (CSAT) by ensuring a simple, certain, and fast full-cycle experience for all customers.
• Sought to understand customers’ needs and motivations, personalized sales strategies, and tied value to both core and ancillary products to attain high volume sales goals and close 364 contracts to date.
• Participated in programs beyond daily responsibilities including product pilots and new hire training/mentoring to determine opportunities for improvement and provide feedback and solutions.
• Navigated 5+ Opendoor tooling and CRM software, maintained awareness of sales pipelines, and prioritized tasks in order to maximize efficiency and customer conversion rates.

• Managed daily hotel operations and oversaw housekeeping department, event sales, partnerships, marketing initiatives, and sustainability efforts.
• Pursued leads daily to generate an average of $12,000 in monthly room revenue conversions.
• Supervised housekeeping staff and managed department operations to maintain the 95% 5-star hotel cleanliness guest satisfaction rate.
• Implemented digital marketing strategy to grow Instagram following by 250 followers monthly and generated an average of $4,000 in additional revenue through trackable promotion codes.

• Supervised staff, trained volunteers, and communicated with upper management to provide environmentally responsible event waste management services throughout North America.
• Trained, supervised, and led teams of 300+ volunteers and 20 staff in accomplishing sustainable waste diversion goals at 70,000+ attendance festivals and events.
• Facilitated collaboration with temp agencies to compensate for low volunteer rates and managed Spanish-speaking temp labor as the sole bilingual team member.

Lehi, Utah, US

• Spearheaded all aspects of event planning including venue tours, client meetings, event layouts and contracts, and event management.
• Managed sales pipeline and toured prospective clientele to help envision their event in order to secure bookings and achieve average monthly sales goal of $40,000.
• Coordinated day-of-event schedules for 500+ attendance events to ensure timely, impeccable banquet, catering, vendor, and overall event execution.

Bachelor Of Science, Sustainable Tourism Development And Management, Tourism And Travel Services Management

Spanish Language Immersion Program, Spanish Language

International Chinese Language Program

Study Abroad Program