Braedan Kahn Email & Phone Number

•Starting 2022, serves as Product Owner for company's Payments platform and gateway, processing $40 billion annually, growing the company's highest revenue.•Entrusted as Product Owner in 2020-2021 for company's foundational on-premise enterprise product with cloud integrations and 400+ clients.•Delivered enterprise product's first major release in 10 years, maintaining 2nd highest revenue in the company.•Provides input into Product Management's portfolio strategy and financial business cases.•Lead cross-team Agile Guild that fosters Agile culture and shared practices.•Proposed to VPs a department wide Agile immersion and training program to unify our approach to product development.•Proactively detect risks to time estimates, scope, and cycle time using Jira metrics.•Represent customer, Product Development, and Product Management interests with product vision in mind.•Served as sole Project Manager, Scrum Master, Product Owner, and Business Analyst for up to 3 products at once prior to 2020.•Manage multiple diverse bug, product, and DevOps backlogs in Jira and prioritize them with stakeholders & Product Management.•Facilitate review of solution designs with managers and stakeholders to ensure that the value & impact of solutions are understood.•Facilitate sprint related meetings, requirements elicitation, validation, and demonstration with stakeholders.•Write up business & tech requirements in initiative and other documentation that I present to stakeholders.•Regularly provide actionable and creative solutions that exceeds stakeholder needs.

Phoenix, Arizona Area

Achievements:•Entrusted as sole BA, Scrum Master, Product Owner, and UX designer on division’s highest priority CapEx projects of $2+ million.•Saved over $850K in costs and decreased project’s level of effort by 25% through keeping team focused on MVP.•Created 650+ user stories and 54 epics/features implemented to date delivering on business goals and clients’ needs.•Closed 900+ user stories to date, ensuring adherence to team working agreements and definition of done.•Served as Scrum Master on up to 3 teams at once and responsible for sprints & progress of 10 prior projects.•Foster Agile culture with on-site and remote/global teams by leading discussions of industry best practices & videos.•Contribute regularly to PMO’s best practices for SDLC, procedures, processes, and team working agreements.•Proactively detect risks to time estimates, scope, and cycle time using TFS queries with Excel integration.Primary Responsibilities:•Represent Product Owner’s interests and ensures that team efforts are aligned with PMO's strategy.•Serve as Project Manager for cloud API authorization project and provide PM support to other projects as needed.•Manage multiple diverse bug, product, and DevOps backlogs in TFS and prioritize them with stakeholders & PM.•Create detailed solution designs with UI, UX, JSON, XML mockups that adhere to established patterns as required.•Transform high level requirements into lower level actionable work for internal & third party development teams.•Effectively summarize low-level information for the general understanding of stakeholders.•Address impediments within processes & teams by creating alternatives and implementing long term solutions.•Facilitate sprint related meetings, requirements elicitation, validation, and demonstration with stakeholders.•Regularly provide actionable and creative solutions that exceeds stakeholder needs.

Phoenix, Arizona Area

Achievements:• Achieved 96.5% defect detection rate in 2012 during development and deployment to new Azure cloud platform.• Submitted 83 system and usability improvements implemented by Product Development for their business value.• First non-developer in division to serve as Scrum Master for PD team and facilitated all sprint related meetings.• Cut the number of production bugs by half in 2014 compared to prior year for multi-tier ServicePoint platform.• Created test coverage matrix and maintain documentation for test cases, regression testing, and post-upgrade testing.• Constructed the layout of test plans in Test Manager and migrate test cases from previous test case tracking method.• Certified 28 new product versions as Release Candidates before products became General Availability releases.• Crafted an escalation template used by Client Support to escalate issues to Development.Primary Responsibilities:• Maintained high quality of Transact ServicePoint multi-tier cloud SOA, on premise, retail POS, and mobile products.• Refined functional requirements of stories with developers to ensure that requirements and user needs are met.• Performed functional, usability, black box, grey box, and regression testing within an Agile SDLC.• Verified that functionality across multiple products, platforms, data sources, and integration projects were consistent.• Worked with internal and external developers on improving workflows for large scale system integrations.• Served as liaison to Support & Operations by consulting them on server installation, upgrades, and scoping of issues.Technology proficiency gained: Operating Systems: Windows Azure, Windows Server 2012Development Software: Team Foundation Server, Microsoft Test Manager, Fisheye, GreenHopper, P4V, Pivotaltracker, Postman, Powershell ISE, TestComplete, Visual Studio, WatirDatabase Administration: Microsoft Azure Cloud SQL, Microsoft SQL 2008 R2Languages and Protocols: JSON, OAuth, PS, SQL, XML

Phoenix, Arizona Area

Accomplishments:• Brought on full time and promoted to lead a team of level 1 support engineers.• Drove down team’s case reopens to 1-2% and increased first contact closure to 45-55% with a client sat of 94%+.• Member of committee that implemented department goals and action plans to increase operational efficiencies.Primary responsibilities:• Managed the training, coaching, performance, and workload of a tier 1 team.• Served as an escalation point for unresolved tier 1 system administration issues & inquiries and escalate as needed to Tier 3 for later escalation to Product Development.• Created comprehensive procedures for testing client systems after applying server patches and troubleshooting procedures for web based transaction issues.Software proficiency gained:Blackboard: Transaction System, Commerce Suite, ServicePoint, eAccounts, Video Insight Surveillance System 4.Sequoia: eCard, Campus Card Validation.Other: Persona Campus security system & Locksets, Salto Pro Access server & Locksets, ClearCommerce Payment Gateway, Datacard IDWorks, Sony Felica, HID Proximity, Oracle 9i & 11g, Oracle SQL Developer, SQL*Plus, Password Manager Pro, Windows Server 2003 32 bit and 2008 64 bit, Hyper-V, Wireshark, JIRA.

Phoenix, Arizona, United States

Accomplishments:• Created the most knowledge articles in the department, encouraging client self-help and improved troubleshooting.Primary responsibilities:• Provided system administration of client environments by troubleshooting complex software & hardware functionality, application server setup, database management, data analysis, operating system, network connectivity, and configuration of company or third party products.Software proficiency gained:Blackboard: Transaction System, Commerce Suite, ServicePoint, eAccounts, Video Insight Surveillance System 4.Sequoia: eCard, Campus Card Validation.Other: Persona Campus security system & Locksets, Salto Pro Access server & Locksets, ClearCommerce Payment Gateway, Datacard IDWorks, Sony Felica, HID Proximity, Oracle 9i & 11g, Oracle SQL Developer, SQL*Plus, Password Manager Pro, Windows Server 2003 32 bit and 2008 64 bit, Hyper-V, Wireshark, JIRA.

Phoenix, Arizona Area

• Managed daytime operations of 45 tier one tech support and customer care agents with 1200-1700 calls per day.• Championed ASU Help Desk $4 mil/year contract resulting in more services: Classroom Support, HR, and Operator.• Performed data analysis regarding root cause analysis that drove changes to client and internal processes.• Gathered client requirements for new & existing technical services for implementation of support procedures.• Ensured quality implementation of new Remedy web implementation for complete cross client incident tracking.• Served as operational point of contact for clients such as ASU, BELL eLearning, and Pima Community Colleges.• Maintained and created content within the knowledge base used by all employees and contractors.Software proficiency gained: Blackberry Enterprise Server, Luminus, Cisco VPN, Interaction Client, Paychex Time & Labor Online, Harvest Time Tracking, Interaction Supervisor, Blackboard Vista, Numara FootPrints, MS SharePoint, Oracle Banner, Avaya SoftConsole, BaseCamp, MS Project, Moodle.

Tempe, Az

Primary responsibilities:• Provided first-level customer support for ASU computing accounts, online services, anti-virus, e-mail, and network communications via email, phone, and walk-in support.• Identified and reported a wide variety of problems to second-level support groups.Accomplishments and on-going projects:• Participated in projects for quality assurance and testing of new applications and online services such as PeopleSoft.• Served as a Help Desk liaison to Tier 2 support groups including Blackboard Learn, Email, and Tempe Campus' Desktop Support in order to provide more effective support.• Created 2 proposals regarding business processes to management, prompting change in outage reporting procedures.• Professionally represented the University Help Desk at Security Awareness and Welcome Week events.Software proficiency gained: Windows XP, Windows 2000 & NT, Vista, HTML, JavaScript, Visual Basic, Photoshop, TimeClock Plus Manager, Remedy AR System, OpenAFS, VNC, PHAROS Remote, Norton Ghost, Microsoft Outlook, HRMS, NetID, MVS/Mainframe, Google Apps: Education Edition, CheckPoint VPN, Queensland, Cisco Clean Access Manager, HP Openview, MS Visio, Netview, Enterprise Citrix, Spectrum OneClick, Adaware, Spybot, PeopleSoft: CRM, Human Capital Management, Student Administration

Computer Information Systems

3.0 GPA with 126 credit hours. Admitted to the W.P. Carey School of Business professional program. Software proficiency gained.

Associate, General Studies, High Distinction: 3.64 Cumulative Gpa

Activities and Societies: Dean's List, and Phi Theta Kappa Honor SocietySoftware proficiency gained through courses: CSS, HTML.

Associate Of Arts - Aa, Arts, High Distinction: 3.64 Cumulative Gpa

Activities and Societies: Member of Dean's List and Phi Theta Kappa Honor SocietySoftware proficiency gained through courses: CSS, HTML.

Sql

Classes taken: Introduction To SQL Azure and Mission Critical Confidence using Microsoft SQL Server 2012. Certificates available upon.