Telesales Agent
CurrentMade outbound calls to interested farmers to accurately capture their profile in the system; including upselling and cross-selling the Company's products and services on the FMF, Deposit and approval verification calls, and converting farmers by way of making the requisite payment as defined in the assigned role. Verified farmers' loan packages prior to disbursement and ensure they are as per the farmer's requirements. Responsibly managed and resolved inquiries from farmers and customers via telephone and SMS. Addressed and resolved complaints from farmers, customers, and partners. Provided detailed product and service information, adhering to Company policies and procedures. Ensured high-quality results by adhering to the standards and guidelines on communication, data, and call quality as well as identify customer service and sales process gaps and recommend improvement in procedures. In case of process gaps where a possible solution is not in sight, I escalated it for the relevant team to follow up. Identified and escalating priority issues, ensuring effective follow-up on customer concerns. Documented all customer interactions accurately, adhering to established procedures. Uphold communication, data, and call quality standards, identifying process gaps and recommending improvements. Collaborated with other departments to handle assigned calls and tasks. Troubleshoot Mobile App-related issues, offering initial resolutions to customers. Demonstrate respect and exceptional customer care while fulfilling duties. Safeguard both personal and shared company assets.
