Magnaquest is a subscription billing product software company. The role involves optimizing the Delivery organization world-wide and also specific initiatives from Sales. I was called back to Magnaquest and this is my second stint.

* Business Development and Marketing in the New Space industry for Satellize. * Developed prospects across Africa, Asean, Europe and India.* Proposed industry solutions across Governments, Aerospace, Defence, and large industries.* Worked across domains in Science, Manufacturing, Security, Power, Telecom, Fisheries, Forestry, Agriculture and others.

* Drove process improvements, quality, overseeing delivery operations and repeat sales.* Worked across multiple stakeholders in sales, presales, marketing, solutions and development* Set up policies and procedures around recruitment, training, * Set up Project Management, billing and collection processes.* Managed and grew existing client relationships and achieved repeat sales targets. * Mentor and develop leaders.

* Lead India Center across BPO, IT Consulting and Revenue Cycle Management* Managed client delivery for all services provided from India to the US. * Ensured compliance with laws. * Developed KPI's and participated in business proposals.* Maintained high staff morale and welfare.

* Provided leadership and strategic vision to consistently exceed client expectations across all projects.* Managed the offshore center in India across all functions including recruitment, training, compliance, quality, technology, project operations. * Led the business process outsourcing division (Extended Business Office Services) in Hyderabad with over 550 associates and managers.* Achieved high collections for large US Healthcare providers and labs * Reengineered Quality to Six Sigma standards while reducing costs* Reengineered Business Analysis to automate Business Intelligence delivery to clients.* Established a Rewards and recognition system with incentives to create record collections.* Implemented high controls in the Compliance area.* Grew leadership creating 21 managers and executive managers over 7 years.

* Delivery of BPO services to Lloyds TSB, a leading UK-based bank, covering Credit Card Collections, and Banking backoffice data operations. * Lead a team of 450 people exceeding customer SLA’s.* Extended the relationship with LTSB,* Managed multiple functions including Operations, HR, Quality and Compliance * Process was consistently judged the best process for two years.

* Provideed technical support over phone to AOL members on Microsoft Windows. * Lead and developed a team of 8 to 13 team leaders (coaches), each in turn managing up to 12 Customer Care Consultants. * Achieved targets on Customer Satisfaction resolving problems with record low Average Handle Time, first call fix and Productivity.

* Headed Fabmart's bookstore, India's largest e-commerce bookstore in 2000. * Combined passion for books, with knowledge of e-commerce, SQL and the web. * Grew customer base to over 100,000 on-line customers* Expanded the bookstore to include over 2.5 million titles.

* Was consistently 100% sales performer for 3 years.* Promoted to Sales Manager, and later Regional Manager* Headed and created sales in Fortune 50 accounts like GE, Oracle, Unilever, Pepsi, Nestle and Smithkline Beecham.* Lead a team of 140 program managers and engineers across cities in India.

* Started Sphinx as an entrepreneur, a pioneer in multi-user software. * Developed customized financial accounting software for several clients.* Customized turnkey solutions across inventory management, billing systems and point of sale systems. * Built fault-tolerant On Line Transaction Processing System for bus reservation at Asia's largest bus station in Vizag* Developed India's Central Government Payroll system for National Police Academy.

* Led a team of marketing executives to achieve Corporate and OEM sales.* Instituted sales call processes and records for the Sales Team.

* Learnt the basics of mainframe computer architecture and consulting sales.* Closed the largest OEM deal for MicroVAX systems with ECIL.

*Responsible for sales across corporate clients, OEM sales and retail clients.* Negotiated one of the largest OEM contracts for IBM PC compatibles with ECIL. * All-in-one role included writing proposals, selling, OS installation, writing batch programs, training end-users, and collections.