Brajesh Jha

Brajesh Jha Email and Phone Number

associate vice President @ YES BANK
bombay, maharashtra, india
Brajesh Jha's Location
Thane, Maharashtra, India, India
Brajesh Jha's Contact Details

Brajesh Jha personal email

About Brajesh Jha

More than 15 Years experience in implementation and managing contact center based on Cisco, Avaya,and Genesys platform.strong knowledge of SIP protocol and IVR integration with backend. expertise in implementation of dialer.

Brajesh Jha's Current Company Details
YES BANK

Yes Bank

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associate vice President
bombay, maharashtra, india
Website:
yesbank.in
Employees:
24669
Brajesh Jha Work Experience Details
  • Yes Bank
    Associate Vice President
    Yes Bank Apr 2022 - Present
    India
    View
  • Yes Bank
    Sr. Manager
    Yes Bank Jun 2019 - Present
    Mumbai
    Handling Call center infra and application. Managing IVR, Dialer, Call routing, Reporting. Created DR setup for a call center. Implemented TPIN authentication on IVR.
    View
  • Kotak Mahindra Bank
    Manager
    Kotak Mahindra Bank Apr 2017 - May 2019
    Worked on Kotak bank call center, Handled contact Center IVR application, Call routing, and managed call center infra. Implemented nuance speech bot.
    View
  • 3I Infotech
    Telecom
    3I Infotech Aug 2010 - Apr 2017
    India
    Worked for ICICI Bank call center. Was handling ICICI bank Nortel IVR, Call routing on Avaya switch. Migrated call center from Avaya to Genesys Platform. Implemented Genesys dialer and dome the integration with multiple backends like FCRM, I-Mobile, Internet banking. Implemented Nuance Voice biometrics.
    View

Brajesh Jha Skills

Management Project Management Contact Centers Call Routing Telecommunications Business Analysis Requirements Analysis Vendor Management Team Management Service Delivery Contact Center Strategy Solution Architecture Voice Over Ip Contact Center Design Ivr

Brajesh Jha Education Details

Frequently Asked Questions about Brajesh Jha

What company does Brajesh Jha work for?

Brajesh Jha works for Yes Bank

What is Brajesh Jha's role at the current company?

Brajesh Jha's current role is associate vice President.

What is Brajesh Jha's email address?

Brajesh Jha's email address is br****@****ail.com

What schools did Brajesh Jha attend?

Brajesh Jha attended M.l.s.m. College.

What skills is Brajesh Jha known for?

Brajesh Jha has skills like Management, Project Management, Contact Centers, Call Routing, Telecommunications, Business Analysis, Requirements Analysis, Vendor Management, Team Management, Service Delivery, Contact Center Strategy, Solution Architecture.

Who are Brajesh Jha's colleagues?

Brajesh Jha's colleagues are Ajith R, Sudu Sadi, Yash Madankar, Darshan Rathi, Pooja Varma, Janaki Iyer, Sheetal Shah.

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