Strategic Account Executive developing deep customer relationships, global partnerships and alliances to accelerate business success in orchestration, architecture, negotiations and signing of large revenue-generating opportunities.An Innate ability to spearhead Large Business Transformation Opportunities within tier-one client mid-size accounts, impressive solution acumen, positive can-do-attitude and outstanding sales achievements sets quality and service apart in the industry.Microsoft Gold Partner consultant and Vice President Business Development at Cloudstrats Technologies Pvt. Ltd.Possess more than 15 years’ experience within leading multinational companies, with a demonstrated track record of exceeding key performance indicators and achieving exceptional revenue growth.Formerly, Service Delivery Manager US Clients. Client Account owner for Health and Welfare management, US Benefits. Accountable to project delivery for clients in my group. Migrate, build and ramp-up the team and stabilize technical operations. Create & build processes and a metrics driven unit. Management of project unit offshore transitions, deliveries across services and locations & identification of risks and their business impact and dealing likewise.Lead the Team and Leverages the talent/resources on the team to generate results. Creation of strategies to ensure associate engagement and building of a satisfying work experience within the delivery group. Identify opportunity, resource need, map talent & define location strategy. Leverage the talent on the team to generate optimum results.

Health and Welfare management consultant managing client service delivery for US clients.

Managing Service delivery quality for clients and partnersManaging colleagues and performanceClient partnership and ongoing project handlingBCP and risk management for process and business for clientsDeploy cost saving productivity improvement and revenue generation ideas concepts Requirements specialist - Accountability on SLAs across Ongoing delivery of Workflows, Edits, Manual processing, Defect follow-ups and identificationPIIs and SOP documentation 100% for monitoring processes or watchlist items from client like payroll and Premiums, etcRendering Offshoring support to get complex ongoing processes deployed virtually and with training assistance U.S benefits SME for Health and Welfare services

April 2012 onwardsManaging projects and partnering with end client and onshore team to meet our SLAs and contractual metrics with minimum NVAs and high quality delivery. As an Operations Manager – Feb 2011 till Mar 2012 People handling and partnering with clients to maintain high quality and best in business results for our clients.

Worked as an India Operations Manager – Feb 2011onwardsManaging U.S Benefits administration projects and partnering with end client and onshore team to meet the service level agreements and contractual metrics with minimum non-value add, ensuring high quality delivery. I have handled a team of 20-25 members. Partnered with clients to ensure high quality while maintaining the business interestResponsibilities and competencies displayed / learnt: •Required to handle daily / weekly project inflows and report out completion status.• Was required to troubleshoot any client related problems within agreed timelines. •Ability to escalate any unforeseen issues to the SM with proposed solutions.•Needed to be flexible to align self / team in various shifts per business needs. •Resource planning (Workload allocation and monitoring , staffing, process flow, delegating work to meet deliverables, tracking status of outstanding issues, and process improvement. •Identified, Plans, and Manages Process Improvement Projects to improve processing performance •Trained the TMs / TDs and others to ensure high quality, domain knowledge building •Responsible for maintaining attrition within specified limits.Team Management  Leveraged the talent / resources on the team to generate business results.  Monitored associate performance to insure that results are achieved in an effective/efficient way.  Conducted necessary performance management conversations with associates.  Responsible in educating, reinforcing and holding associates accountable for behaviors that support company's policies.

Trend analysis and client escalation and SLA delivery.

Outbound collections and SME