Brajesh Kumar Email & Phone Number

Gurgaon, India

Manages backup using NetBackup VERITAS, Backup Exec & Veeam in a large environment for different platforms and perform data backup and recovery.Resolved escalated customer issues and managed escalations further to internal support.In-depth troubleshooting of backup and restore failures on both Windows and Linux servers with varied configurations, such as MySQL, SAP HAHA, and Oracle applications.Performed data restorations for server, file system and/or databases upon customer request in a calm and controlled fashion while maintaining consistent communication with the customer.Organized regular audits of backup configurations to ensure quality of service.Proactively looked to improve and add efficiency to current processes and exercised judgment in the decision-making process in order to provide consistent customer service.Trained Computer Operations to actively monitor, identify, and prioritize tape drive contention and stalled backup jobs, and resolve 1st level daily vaulting errors.Involved in provisioning, migration and decommissioning backup which provides installation, configuration, upgrades, patches on NetBackup components (Master, Media and client Servers) Also, maintains hardware components of Tape library, NetBackup Appliance.Provided training, troubleshooting, technical advice and direction to other members of the team.Handles incident/problem management, change management, service request and data retention solution.Collaborated with cross-functional departments to resolve backup and recovery issue.Experience in Veritas NetBackup 7.x and 8.x and can work proactively in all sorts of issues on Backup Domain.Backup and Disaster Recovery strategy for organization.Configuration and maintaining replication and deduplication on NetBackup Appliance 5230.Managing Quantum Scalar i80, i500, i6000 tape library, troubleshooting robot down, drive down issues.Configuration and troubleshooting NDMP backups.Media Management Vaulting (Onsite and Offsite).

Overall responsible for management and support of IT Infrastructure, worked independently to managing overall local IT infrastructure including backup. Serve as an escalation point to resolve problems from the Linux OS perspective with applications and critical services running on Linux VMs & ESXi. Administer multiple Linux and windows servers running in a high availability, mission critical environment.

Responsible for managing overall local IT infrastructure and & data center mounted server. Handling an infrastructure having more than 100 servers based on Windows & Linux with different applications running on it. Handling high priority outages and fixing day to day issues, works closely with development team and other infra teams to provide maximum uptime.

Noida Area, India

Provide L1 support for problems raised on Windows and Linux. Provide quick resolution of user problems and making the daily report for the same.Day-to-day activities of server backup and recovery.Performing routine audits of systems and software.Handling of antivirus activities such as checking of virus infected PCs, Updating Latest Antivirus signature.Troubleshooting all Desktop & Laptop hardware related issues. Providing Support of software & windows related issues to Laptop & Desktop users.Remote Administration (Remote Desktop, NetMeeting, VNC).Installation, Configuration & Troubleshooting of Mail Client.Installation and configuration office software’s and other property Packages/Utilities.Periodic Patch Updating on the Desktops & Laptops.Setup installation and configuration of Local and Network printers.Coordinating and interfacing with outside vendors, end users, other department team members, and service providers to resolve issues.

B.A, English Language And Literature, General

Graduated with Honors in English.

High School