Program manager role with focus on partner relations.Manage internal and external stakeholders to evolve, design, run and maintain the various digital touchpoints of my portfolio.Key areas:- Account management- IT delivery- Multi-program approach

Marketing manager and product owner of Mobistar digital e-care touchpoints:- MyMobistar App (400k active users)- Customer zone (Web and Mobile)Responsibilities:- Product manager role on the e-care market evolutions- Project manager on new complex releases- External partner mgmtMilestones:- back-end migration - integration of the Orange loyalty program- rebranding from Mobistar to Orange BelgiumAccountable for the mid- and longterm Digital roadmapDesign and Deliver Digital Experience

Business lead in the development of a new CRM tool within Orange Luxembourg and Mobistar(2010-2013)In-life management of the whole Mobistar Prepaid customers roadmap(2013-2014)Impacted domains:- Customer Services- Sales/Telesales- MarketingResponsibilities:- Project management- Impact analysis (cost, FTE-profit, roll-out scenarios)- Future roadmap alignment together with business departments- Go-live preparation with technical/business teams- Implementation- Strong focus on Change management and Customer Experience

Product Owner of the CRM tool in Mobistar. (Peoplesoft) - Business Analysis in close consultation with IT Department- Impact Analysis (cost, FTE-profit, roll-out scenarios)- Release management- Roll-out and day-to-day follow-up