Brian Ramos Email & Phone Number

Miami, Florida, United States

Developed an Excel inventory automation tool, reducing manual tracking time by 20 hours per week; leveraged data entry to analyze spending per patient and item, resulting in a 15% cost reduction and improved financial insights.Designed and executed a GIS platform with Google Earth for precise patient-nurse mapping, streamlining operations and achieving a 30% improvement in nurse productivity, patient satisfaction, and leading to a 35% reduction in travel costs and a 20% increase in overall operational efficiency.Implemented software setup protocols for regional directors and staff, enhancing user experience andreducing software-related issues by 50%, resulting in substantial time and cost savings for the organization.Conducted regular training sessions for nurses on utilizing email communication, resulting in a 40% increase in timely response rates and a 20% decrease in missed patient appointments.Collaborated with cross-functional teams to analyze usage patterns and forecast demand, reducing stockouts by 60% and enhancing operational efficiency at the Miami Lakes hospice location.Directed training sessions for employees on how to use the Excel PTO tracking tool, leading to a 30% increase in accurate PTO submissions and approvals.Collaborated with clinical staff to optimize workspace organization, enhancing workflow efficiency

Orlando, Florida, United States

Performed weekly cybersecurity training sessions, covering threat identification and response protocols; decreased the number of malware attacks by 70% in the first 6 months.Conducted 100+ daily calls and 100+ daily email responses to prospective clients; increased lead generation rate by 45% and overall sales by 20% through targeted outreach campaigns.Led guest tours of the property, highlighting unique features and amenities, contributed to a 30% increase in occupancy rates and a 25% increase in resident retention.Closed deals with potential residents by providing personalized recommendations and tailored pricing options; received an in-person quarterly shop score of 97% by an anonymous property inspector.Examined software technology systems to identify areas of improvement in sales and communication channels; developed and executed a new strategy that led to a 30% increase in customer satisfaction and a 25% reduction in customer complaints.Improved the application completion rates by 70% through successful marketing of products to existing customers.Outperformed the company's annual objectives with a client renewal rate above 55% for over 888 accounts.Promptly managed an average of 80 customer support calls and addressed concerns about facilities, product mishaps, offers, and billing per day with a 95% customer satisfaction rate.

Orlando, Florida, United States

Coordinated with over 50+ Marketing representatives including companies like Disney, Universal and Marriott.Built a clientele base to acquire repetitive business, generating $5,000 incoming revenue daily while presenting cost saving opportunities.Facilitated administrative staff with resolving complex customer issues and implemented targeted solutions for day to day operations.Managed and facilitated over 50+ incoming calls and emails daily.Completed cash and credit transactions of $12K per shift thrice a day for 17 weeks consecutively, commended by management for hard work.

Orlando, Florida, United States

Orlando, Florida, United States

Orlando, Florida, United States

Orlando, Florida, United States

Miami, Florida, United States