Brandalynn White Email & Phone Number

Bloomington, Indiana, United States

In my role as a Business Analyst within the Office of the Vice Provost for Faculty and Academic Affairs at Indiana University, I provide support for all aspects of Elements@IU.

Indianapolis, Indiana, United States

In my role as the Assistant Registrar of Frontline Operations, I supervised the daily activities of the Records Services Team, made up of 5 full-time staff, which is responsible for responding to enrollment and registration inquiries for the entirety of the IUPUI campus community. • Ensured quality control of customer services and compliance with university, state, and federal policy • Served as the primary campus resource for handling escalated enrollment and academic record issues, coordinating resolution of all registration-related exception requests and discrepancies• Collaborated across the Division of Enrollment Management, the IUPUI campus, and the great IU community • Served as the internal expert on student records batch processing and reporting options• Managed all special registrations and policies for the Indiana Consortium on Urban Education (CUE), Butler Engineering Dual Degree Program (EDDP), the IUPUI Program for Intensive English (PIE), and the Law/Liberal Arts - English for Academic Purposes (Law-LIBA/EAP) Program, providing support and guidance for other unique student populations• Acted as analyst, problem solver, and interpreter for clients as they navigate institutional and governmental policy and regulation

Indianapolis, Indiana Area

With my promotion to this position, I re-centered the former Frontline Services unit around a client focused experience and lead the Client Services team, consisting of one full-time staff member and 2-4 part-time staff, in the pursuit of positively influencing international student and scholar outcomes and overall client experiences. I served as both a Designated School Official (DSO) for our F-1 student population (approx. 1500) and a notary public for our client base at large and play a key role in trend and data reporting and analysis to IUPUI’s Senior International Officers (SIOs). • Coordinated service continuity protocols and developed new staff and client engagement strategies for a remote environment with the onset of the COVID-19 pandemic necessitating both on-campus and remote accessibility and staff presence• Continued to grow Client Services, securing a lockbox for contact-free document submissions, establishing a partnership with the IUPUI Office of Study Abroad to provide combined services in a limited-contact environment, and developing protocols for Zoom advising appointments and weekly workshops• Managed the office technology transitions including the updates to a wireless point of sale terminal and the wireless IU Fax system• Conducted a sweeping evaluation of Scholar Services business practices in Fall 2019 in pursuit of streamlining services, identifying bottlenecks, and providing recommendations based in the advancement of technology, pan-ISSS project management, and general management strategies• Employ an assortment of software including SEVIS, sunapsis, Student Information System (SIS), Microsoft 365, Google Drive, Slack, Zoom, Kuali Time, and SharePoint

Indianapolis, Indiana Area

As the Frontline Services Manager, I oversaw the Front Desk operations and general office administration support services for the Office of International Affairs, including supervising a full-time staff member and a team of 2-4 part-time staff responsible for attending to 16,000-23,000 client interactions per academic year. I was promoted to Assistant Director for Client Services in April 2019 after consistently advancing the scale and impact of my advising and analytical responsibilities and completing business process evaluations with demonstrated improvements to client experiences and office functionality.• Expanded Frontline Services to include 2 Designated School Officials (DSOs), 2 Notary Publics, and a leading role in the non-resident tax services and workshops offered every spring semester • Designed and implemented the July 2018 launch of the sunapsis Front Desk Check-In System in a kiosk-less environment, allowing for detailed and systematic tracking, reports, and analysis of all front desk interactions subsequently used to support office wide strategic planning • Created a team culture and identity within Client Services focused on growth and development for full- and part-time staff, resulting in the advancement of supervisees personal and professional goals• Collaborated with campus and unit leaders to establish and sustain an up-to-date knowledge base on immigration and university regulations, policies, and initiatives allowing for consistency in client interactions and staff training

Indianapolis, Indiana Area

The International Services Representative is charged with receiving and fulfilling client requests for services and information related to international admissions, student and scholar immigration regulations, study abroad, the Global Crossroads facility, and the Office of International Affairs' programs and initiatives.• Liaised with international admissions, the IUPUI Office of Undergraduate Admissions frontline operations, and the Program for Intensive English to further the objective of centering accurate and timely student services to positively impact yield • Standardized document management for the frontline services unit, reestablishing the Front Desk Manual and coordinating all client document shipping services • Identified and implemented business process improvements including the reorganization of the Front Desk space and resources, developing a sustainable model for document archival, and expanding the annual tax supports provided to non-resident students and scholars into a multi-unit effort

Indianapolis, Indiana Area

• Created and presented program materials for recruitment and training purposes, with a focus on cross-cultural communication, cultural adjustment, the U.S. education system and educational success strategies, mentoring applications, and event planning• Coordinated the International Peer Mentoring Program and the International Graduate Welcome Volunteer Program, peer mentoring programs that served 100+ incoming international students annually • Advanced international student programmatic initiatives through cross-campus partnerships including the establishment of the International Host Program with the IUPUI Office of Alumni Relations

Indianapolis, Indiana Area

• Communicated with staff and parents from various cultural backgrounds in a bilingual setting, addressing concerns and coordinating responses with camp and Confucius Institute directors• Designed and implemented emergency response and safety protocols for the on-campus camp environment and community excursions• Served as back-up instructor and teaching assistant

Indianapolis, Indiana Area

• Directed and informed visitors from a customer-centered approach while protecting museum assets • Selected to complete a full re-write of the part-time employee training materials and emergency protocols in Spring 2013• Provided crowd control and security for major museum events

Indianapolis, Indiana Area

• Assisted with course content and classroom management strategies for elementary-aged children in a bilingual educational setting• Designed “down-time” activities encouraging language retention and practice • Completed administrative tasks surrounding camp enrollment and daily security

Indianapolis, Indiana Area

•Recruited and managed a bank of 150+ volunteers for the Confucius Institute in Indianapolis campus and community programming •Assisted in the planning and on-site management for all Confucius Institute in Indianapolis events including weekly Chinese Culture Hours, the Indianapolis Chinese Festival, annual Chinese New year celebrations, as well as participation in the Indy 500 parade, the Indianapolis International Festival, and more• Organized and conducted program specific pre-departure meetings for study abroad programs managed by the Confucius Institute in Indianapolis

Indianapolis, Indiana Area

• Designed daily lesson plans and semester curricula for a class consisting of 45 7th and 8th grade students with no previous Mandarin Chinese language and culture exposure • Used motivating strategies to encourage the growth of student confidence with course content• Evaluated and provided feedback on student progress

Master’S Degree, Literacy, Culture, & Language Education With A Certificate In Higher Education & Student Affairs

Bachelor'S Degree, Political Science And Government

Activities and Societies: Alpha Lambda Delta, Phi Eta Sigma, International Club, Chinese Language Club, VOX IUPUI, Advocates for Sexual.

Bachelor'S Degree, Philosophy