• Organizational Comms: Develop and maintain communication strategies that provide consistent messaging to student, faculty, and staff populations that exceed 18K combined members.• Internal Comms: Create and collaborate on department-wide messaging for multiple teams while adapting organization brand standards.• Content Management: Oversee internal and external webpages including designing, editing, and copywriting. Provide critical eye to internal policies and documents.• Project Management: Initiate redesign of web content and develop guides for new registration system and assist with process overviews.• Student Relations: Oversee frontline support teams and work with staff and faculty to ensure clear communications and engagement with students.

Published 40+ reviews since 2021. Contribute to staff articles and participate in Discord community. Site reach is 200K views/month.

Growing a diverse community of writers through developmental and line editing, proofreading, and guidance on storytelling.

Managed publication and promotion schedules, social media accounts (Instagram and Twitter), reviewed submissions, and developed website.

Progressive advancement from front-line to executive team within first seven years.• Executive Comms: Collaborated with department leaders to implement communication strategies and develop presentation materials. Consulted on business analysis messaging for presentation to executive and tribal council.• Corporate Comms: Coordinated multi-department initiatives (including IT, Purchasing, and Facilities) to increase community engagement.• Internal Comms: Wrote, edited, and developed content to increase efficiencies and cultivate a positive environment aligned to company culture, including policies and procedures, client surveys, and assessments. • Project Management: Developed relationships with vendors and secured contracts to improve company assets and minimize product downtime.• Leadership: Supervised, mentored, and coached 50+ employees that included a diverse team of managers, leads, and front-line staff. • Management: Developed and monitored budgets and financial reports; forecasted financials, analyzed the utilization of resources and industry trends, tracked personnel records, assessed employee performance.• Event Planning: Facilitate on-site events and activities to promote resources, encourage active engagement, and exceed client expectations.• Customer relations: Analyzed client relationships and audited customer experience to implement new/improved service offerings and increase client retention.

Conducted bi-monthly meetings, group editing, and managed workshops. Developed into community hub with second group and which now produces an annual anthology.