Branden Greenfield-Logan Email & Phone Number

Support Pentagon Federal Credit Union’s 3000+ employees as an internal Service Desk AnalystProvide remote support via phone and live chat for hardware, software, and operating systems within PCs, laptops, printers, mobile devices, and Support Windows 10, Microsoft Office 365 Suite, Exchange client, and account setup and supportCreate and manage user.

Washington D.C. Metro Area

Supervised all sites in designated regionsMaintained effective communication between the company and clientInterviewed potential employees and staff sitesEnsured quality of officer performance through evaluations and job training

United States

Serviced T. Rowe Price® $1.27 trillion global investment management firm as a Information Technology Support TechnicianWorked remotely in the call center via virtual desktop machine and thin clientDiagnosed technical issues for clients, plan participants, and T. Rowe Price® employeesUsed ServiceNow® ticketing system to create, track, and record all.

Washington D.C. Metro Area

Assisted users via phone, email, and virtual chatsSupported Windows 10 and Windows 7 environment troubleshooting post migration issues for users remotely Supported the entire Office of the Comptroller of the Currency (OCC) including field offices and bank examiners of approximately 3000 usersUtilized ServiceNow® ticketing system to create, track, and.

Washington D.C. Metro Area

Facilitated communication between instructors and students in an Information Technology support courseAssisted students with assignments and class related issuesAssisted students with hands-on lab environments

Washington D.C. Metro Area

• Deter illegal activity
• Loss prevention
• Maintain Crowd traffic flow
• Remove barred individuals
• Secure individuals within area
• Thoroughly Inspect and Patrol property

• Control Parking Violations
• Deter illegal activity
• Remove barred individuals
• Secure Individuals within area
• Thoroughly Inspect and Patrol property

Forestville, MD

• Animal Obedience training
• Assist with unruly animals
• Encourage Sales
• Facilitate Purchases
• Maintain Animals
• Restocking

Capitol Heights, MD

• Answer phones and respond to inquires
• Encourage Sales
• Facilitate Purchases
• Maintain Animals

• Ensure the Safety of Client
• Maintain Crowd
• Body Search Incoming Patrons

Fort Washington, MD

• Check-in and direct visitors
• Control Parking Violations
• Maintain Crowd flow during events
• Secure individuals within Building
• Thoroughly Inspect property

Bowie, MD

• Administer Medicine
• Assist in Surgery
• Maintain Animal Facility

Bachelor'S Degree, Cybersecurity Management & Policy

It Support, Information Technology Support

Zoology/Animal Biology

Veterinary Medicine