Emmanuel A. Email & Phone Number

Bowie, Maryland, United States

• Remote and on-site troubleshooting of end-user software, hardware, and network issues
• React to incoming alerts from client system monitoring and resolve escalations
• Complete after-hours server and network equipment maintenance
• Complete quarterly on-site reviews for assigned clients to ensure systems are configured and operating correctly
• Assist with project work such as new software rollouts and more

• Produce comprehensive audit reports on crypto tokens, identifying security vulnerabilities and suggesting mitigation strategies, incorporating rigorous technical assessment and security analysis
• Led in-depth research initiatives focused on the latest advancements in cryptographic technology, contributing to innovation within the field
• Provided key insights into the technology driving various tokens, articulating direct implications for the DeFi-Logic Co-Op community
• Developed and delivered safety education programs to inform the community about secure practices in the exchange of digital information

United States

• Interview claimants for unemployment insurance benefits via telephone to obtain and record wage and work- related information
• Weigh facts, evaluate the credibility of evidence presented, then make a determination that is both legally correct and in a manner that provides sufficient evidentiary summary and legal conclusion, for both the.
• Verifies eligibility and ensures prompt payment of benefits
• Evaluate unemployment insurance claims to detect improper payments and fraud

Florida, United States

• Maintain network servers, hardware, LAN connectivity, security, and disaster recovery.
• Create service requests in CRM application to reflect report issues and manage customer expectations throughout escalation and/or resolution.
• Interfaced with Internet Service Providers and field technicians to troubleshoot problems.
• Monitored the alerts generated by the servers and ensure proactive measures are taken to prevent any major hardware failure.
• Diagnosed and troubleshoot the system and network problems and provide solutions for hardware and software faults.
• Maintaining IT equipment, including computer, laptops, printer, projectors and ensuring their connectivity with the local network.

Utica, New York Area

• Utilize automated systems to oversee the functionality of systems, supplies and equipment all over campus
• Create and manage several different requests and work orders individually and as a team
• Provide customer support for faculty/alumni/students/staff
• Setting up and maintaining campus equipment like conference phones, computer stations, etc
• Carried out account resets such as username and password for all school accounts

Cybersecurity

Courses and classes for: • GIAC Certified Incident Handler (GCIH) • GIAC Security Essentials (GSEC) • GIAC Foundational Cybersecurity.

Bachelor'S Degree, Cyber Security/ Computer Forensics And Network Investigations

Concentration: Network Forensics and Intrusion Investigation Minor: Fraud Financial Crime Investigation Relevant Coursework: CSC 101.