Emmanuel A. Email & Phone Number

Bowie, Maryland, United States

• Remote and on-site troubleshooting of end-user software, hardware, and network issues• React to incoming alerts from client system monitoring and resolve escalations• Complete after-hours server and network equipment maintenance• Complete quarterly on-site reviews for assigned clients to ensure systems are configured and operating correctly• Assist with project work such as new software rollouts and more

• Produce comprehensive audit reports on crypto tokens, identifying security vulnerabilities and suggesting mitigation strategies, incorporating rigorous technical assessment and security analysis • Led in-depth research initiatives focused on the latest advancements in cryptographic technology, contributing to innovation within the field• Provided key insights into the technology driving various tokens, articulating direct implications for the DeFi-Logic Co-Op community• Developed and delivered safety education programs to inform the community about secure practices in the exchange of digital information

United States

• Interview claimants for unemployment insurance benefits via telephone to obtain and record wage and work- related information• Weigh facts, evaluate the credibility of evidence presented, then make a determination that is both legally correct and in a manner that provides sufficient evidentiary summary and legal conclusion, for both the claimant and employer to understand its content and outcome• Verifies eligibility and ensures prompt payment of benefits• Evaluate unemployment insurance claims to detect improper payments and fraud

Florida, United States

• Maintain network servers, hardware, LAN connectivity, security, and disaster recovery.• Create service requests in CRM application to reflect report issues and manage customer expectations throughout escalation and/or resolution.• Interfaced with Internet Service Providers and field technicians to troubleshoot problems.• Monitored the alerts generated by the servers and ensure proactive measures are taken to prevent any major hardware failure.• Diagnosed and troubleshoot the system and network problems and provide solutions for hardware and software faults.• Maintaining IT equipment, including computer, laptops, printer, projectors and ensuring their connectivity with the local network.• Performing daily, weekly and monthly backup duties.

Utica, New York Area

• Utilize automated systems to oversee the functionality of systems, supplies and equipment all over campus• Create and manage several different requests and work orders individually and as a team• Provide customer support for faculty/alumni/students/staff• Setting up and maintaining campus equipment like conference phones, computer stations, etc• Carried out account resets such as username and password for all school accounts

Cybersecurity

Courses and classes for: • GIAC Certified Incident Handler (GCIH) • GIAC Security Essentials (GSEC) • GIAC Foundational Cybersecurity.

Bachelor'S Degree, Cyber Security/ Computer Forensics And Network Investigations

Concentration: Network Forensics and Intrusion Investigation Minor: Fraud Financial Crime Investigation Relevant Coursework: CSC 101.