Welcome to BranDiva, where passion meets purpose in the pursuit of holistic well-being and happiness. With a diverse background spanning over thirty years in various forms of artistry—including crochet, cooking, baking, drawing, painting, writing, and crafting—coupled with a culinary arts degree and certification as a health coach, I am dedicated to empowering individuals to live their happiest, healthiest lives.Drawing from 12 years of experience in personal growth and wellness, my brand offers a unique blend of creative expression and mindful living. Whether through workshops, community support, or coaching, I am committed to guiding individuals on their journey toward healing, self-discovery, and overall wellness.At BranDiva, our mission is simple: to inspire and support others in unlocking their full potential, nurturing their inner creativity, and cultivating a positive mindset for a happier, more fulfilling life. Join us in embracing the transformative power of creativity, nourishing both body and soul as we embark on this journey towards greater well-being together.

Intermittently design and create custom wedding cakes, formal cakes, andbirthday cakes for clients, including intricate decorations, sugarflowers, and personalized themes.

Customer service representative, new client acquisition, building client referral programs. • Marketing and growth strategies, assisting with membership launch, content, and long-term growth plans and foundation building. • Product and program development, assist with building program details, prices, and offers. • DFY website design and branding for all projects and content.

Manage incoming and outgoing customer interactions across numerous channels including phone, email, chat etc.Provide exceptional service during all interactions.Work across multiple programs quickly and efficiently with high-quality results.Promote, schedule, and manage participation in energy efficiency programs that the customer may qualify for.Address and resolve customer inquiries and feedback, regarding products, services, billing, etc.Establish and maintain positive working relationships with customers (internal and external) by ensuring a high level of customer service.Manage all customer feedback from start through resolution including all phone, email etc. interactions.Provide support for peers via chat, phone etc.; may require coaching and feedback delivery.

• Served two 2-year terms as a precinct delegate.• Upheld constituent relations with public meetings and community events.• Motivated and encouraged team members to communicate more openly and constructively.• Coached constituents • Built and deepened partnerships with other politicians to carry out agendas more effectively.• Worked successfully with diverse groups and the public to accomplish goals.• Attended County Conventions.

Constructed and oversaw the Customer Service department (through Intercom, email & FB Chat) prevention & resolution ofrefund/cancelation requests and assisted clients professionally with daily support requests. • Lead & managed the customer support department during a campaignthat increased annual company revenue from ~ $250,000 to $10 Million +.• Trained and developed customer support staff members.• Created SOPs on Trainual, ensuring consistency in staff service & deliverables to clients. • Developed KPIs.• Consulted business clients on growth, monetization, and scalingthrough social media and marketing.• Provided support, accountability coaching, and business consulting. • Customer support and service for company-founded software (GroupKit).

Patient scheduling.• Entered patient information into the company data system.• Answered patient questions and arranged referrals to other dental specialists.• Verified patient insurance and determined if patients required a copayment. • Prepared patient records, provided telephonic reminders, scheduledfollow-up appointments, verified payment methods, and collectedpayments as needed.• General office duties, filing, faxing, answering telephones, etc.

• Over 15 years in the restaurant industry, developing expert skills in management, customer experience, and conflict resolution.• Cultivated and maintained positive relationships with staff, vendors, and inspectors etc.• Optimized profits by controlling food, beverage, and labor costs. • Resolved and investigated complaints regarding service, food quality, and accommodation. • Human Resources, hiring and managing employees and retention.• Bookkeeping and financial record management