Senior Integration Implementation Specialist
Current
Aug 2022 - Present
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Brandi C. Email & Phone Number
🌟Customer Success Specialist 🌟 I Drive Revenue By Building Relationships And Solving Problems
at
Procore Technologies
1 work email found
@proquest.com
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✓ Verified Jul 2026
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Profile completeness 100%
Current company
Role
🌟Customer Success Specialist 🌟 I Drive Revenue By Building Relationships And Solving Problems
Location
Detroit Metropolitan Area, United States
Company size
Who is Brandi C.? Overview
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Brandi C. is listed as 🌟Customer Success Specialist 🌟 I Drive Revenue By Building Relationships And Solving Problems at Procore Technologies, a with 1990 employees, based in Detroit Metropolitan Area, United States. AeroLeads shows a work email signal at proquest.com and a matched LinkedIn profile for Brandi C..
Brandi C. previously worked as Senior Integration Implementation Specialist at Procore Technologies and Technical Product Trainer (Collection and Workflow Consultant) at Proquest. Brandi C. holds Bachelor Of Science (B.S.), Sociology from Central Michigan University.
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*@proquest.com
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Profile bio
About Brandi C.
Your customer buys your product then what? Can they use it? Access it? Will they renew it or go with a competitor? Is it buggy? Misunderstood? Difficult to use?That’s where I come in. I study and become a product expert who then goes out and trains your customer to get the most bang for their buck. We all know technology is great…when it works. By easing pain points, training customers to utilize the functions and aspects that are crucial to their business model, everyone is happy. The customer solves their needs, doesn’t blow their budget, solves one of their client’s issues, and we have a happy account.Ta Da!♦Scheduled daily training sessions with Academic and Corporate librarians based on information gathering interviews to pinpoint areas of concern. Supported 250+ accounts♦Supported Senior Sales Specialist in exceeding quota in $7m territory. ♦Conducted a minimum of 20 training sessions weekly using Zoom, WebEx, Skype and other video conferencing programs to showcase the products.♦Confident and competent presenter, able to convey technical aspects in layman's terms, easing bottlenecks and resolving issues quickly. Presented to C-Suite, stakeholders, partners, librarians and more with ease.♦Utilized Jira, Confluence, Salesforce, WebEx, SharePoint, MicroSoft Outlook/Word/Excel/PowerPoint, Camtasia, Prezi, Salesforce.com, SnagIt, Skype, Dropbox, Google Suite, and more.♦By consulting with customers on best practices and helping customers design their training programs and launching on a schedule to fit their demands.♦Partnering with Sales and Engineering to ensure efficient customer on-boarding, issue resolution, explaining the implementation process and details from conception to finality.These attributes have not only helped me hone my skills with Instructor-led and Virtual-led delivery, My daily focus is to have a better performance than the day before.Life threw me a curve ball that necessitated me taking a career break. However, I am excited to continue to overcome obstacles and persevere. I believe it's crucial to learn something new daily and be grateful for the little things.Areas of expertise include: Cross-Functional Teams, Reporting Analysis, Creative Problem-Solving, Effective Communication (Written & Verbal), Schedule & Task Management, Research, Relationship Builder, Client Engagement, Product Specialist, Account Consultant, Customer Engagementbcopher@gmail.com(248) 716-3506
Listed skills include Library Science, Digitization, Digital Preservation, Digital Libraries, and 32 others.
Current workplace
Brandi C.'s current company
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Procore Technologies
8 roles
Brandi C. work experience
A career timeline built from the work history available for this profile.
Technical Product Trainer (Collection And Workflow Consultant)
Trained existing and new ebook customers during integration of two legacy platforms, EBL and Ebrary, and provided cross-functional perspective on product and workflow improvements for 100+ ProQuest customers. Created and maintained training documentation to support 24/7 training needs of librarians and patrons.Collaborated with sales specialists and academic librarians to create and manage Demand Driven Acquisition (DDA) program profiles and related title pools, and strategically managed account settings via WebEx, phone and email.Evaluated and analyzed usage and expenditures; processed data analysis to inform future acquisition and access strategies, resulting in $7m over quota for sales territory.Liaised between customers, sales specialists, product management and support teams, using Jira, Confluence and Salesforce to track points of contact.Promptly responded to customer issues and inquiries, tracking same via Salesforce, and responding with appropriate action to maintain relationships.
Jul 2016 - Aug 2018
Customer Success Specialist (Client Relationship Manager - Ebooks)
Trained existing and new ebook customers during integration of two legacy platforms, EBL and Ebrary, and provided cross-functional perspective on product and workflow improvements for 100+ ProQuest customers. Created and maintained training documentation to support 24/7 training needs of librarians and patrons.Collaborated with sales specialists and academic librarians to create and manage Demand Driven Acquisition (DDA) program profiles and related title pools, and strategically managed account settings via WebEx, phone and email.Evaluated and analyzed usage and expenditures; processed data analysis to inform future acquisition and access strategies, resulting in $7m over quota for sales territory.Liaised between customers, sales specialists, product management and support teams, using Jira, Confluence and Salesforce to track points of contact.Promptly responded to customer issues and inquiries, tracking same via Salesforce, and responding with appropriate action to maintain relationships.
Aug 2015 - Feb 2016
Legal Partner Secretary
Project manager for law firm gala honoring students at School for Law and Justice in Brooklyn, NY. Coordinated venue, invitations, logistics, tracking respondents and scheduling distinguished guests. Reported status to stakeholders of various levels. Drafted and revised legal documents, correspondence and presentations in a deadline driven environment for high level litigation partner and 2 associates.Processed expenses, created bills and ran reports for partners and clients.Coordinated international and domestic travel, meetings, schedules, conferences and seminars, and managed logistics.Managed records and files relating to client groups, with sense of urgency and privacy.
Jul 2008 - Aug 2015
Student Trainer
Pioneered the ProQuest Student Trainer Internship Program at Pratt Institute.Developed and lead more than 40 one-on-one, group and WebEx training sessions on the new ProQuest platform and RefWorks reference management software.Collaborated with faculty and student groups to develop outreach strategies to effectively market and promote training sessions to students and faculty in Library and Information Science program.Developed educational materials, usage outlines and support documents for training.
Jul 2012 - Aug 2013
Imls Project Chart Intern
Processed, digitized, color-corrected and re-housed more than 1,000 images in the Brooklyn Collection according to digital project conventions.Manipulated and verified integrity of digital files, applied metadata, wrote blog entries and contributed to project website. http://www.brooklynvisualheritage.orgBatch uploaded images and corresponding metadata into content management system.Collaborated with colleagues across 3 Brooklyn cultural heritage institutions utilizing project management conventions.
Aug 2012 - May 2013
Legal Secretary And Real Estate Secretarial Coordinator
Oversaw daily operations to ensure steady workflow.Supervised and trained legal staff.Monitored secretary's work and attendance.Assigned floating secretarial personnel to meet desk coverage needs based on vacation, illness and personal emergencies.Drafted documents and financial term sheets.Managed conference calls, travel arrangements, expense reports, meetings and maintained calendars.
Nov 2005 - Feb 2008
Legal Secretary
Reviewed and renewed International Trademarks, managed files and sent correspondence.
Jan 2005 - Sep 2005
Team & coworkers
Colleagues at Procore Technologies
Other employees you can reach at procore.com. View company contacts for 1990 employees →
CF
Courtney Fox
Colleague at Procore TechnologiesVancouver, Washington, United States
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JA
Jordan Ables
Colleague at Procore TechnologiesAustin, Texas, United States
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ME
Michelle Elias
Colleague at Procore TechnologiesSanta Barbara, California, United States
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RA
Renee Abel
Colleague at Procore TechnologiesRushcutters Bay, New South Wales, Australia
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AJ
Anneka Jansson
Colleague at Procore TechnologiesDenver Metropolitan Area, United States
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SF
Sheila Fundaburk
Colleague at Procore TechnologiesCamarillo, California, United States
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MM
Michael Mcgrew, Mba, Pmp
Colleague at Procore TechnologiesPortland, Oregon, United States
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AA
Ali Alaa El-Din
Colleague at Procore TechnologiesEgypt
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CG
Christian Gritte
Colleague at Procore TechnologiesSan Antonio, Texas, United States
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MM
Michael Mcinnis
Colleague at Procore TechnologiesMerritt Island, Florida, United States
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Courtney Fox
Colleague at Procore TechnologiesVancouver, Washington, United States
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JA
Jordan Ables
Colleague at Procore TechnologiesAustin, Texas, United States
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ME
Michelle Elias
Colleague at Procore TechnologiesSanta Barbara, California, United States
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RA
Renee Abel
Colleague at Procore TechnologiesRushcutters Bay, New South Wales, Australia
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AJ
Anneka Jansson
Colleague at Procore TechnologiesDenver Metropolitan Area, United States
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SF
Sheila Fundaburk
Colleague at Procore TechnologiesCamarillo, California, United States
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MM
Michael Mcgrew, Mba, Pmp
Colleague at Procore TechnologiesPortland, Oregon, United States
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AA
Ali Alaa El-Din
Colleague at Procore TechnologiesEgypt
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CG
Christian Gritte
Colleague at Procore TechnologiesSan Antonio, Texas, United States
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MM
Michael Mcinnis
Colleague at Procore TechnologiesMerritt Island, Florida, United States
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2 education records
Brandi C. education
Bachelor Of Science (B.S.), Sociology
Master Of Science (M.S.), Library And Information Science (Certificate In Archives), With Distinction 3.950
FAQ
Frequently asked questions about Brandi C.
Quick answers generated from the profile data available on this page.
What company does Brandi C. work for?
Brandi C. works for Procore Technologies.
What is Brandi C.'s role at Procore Technologies?
Brandi C. is listed as 🌟Customer Success Specialist 🌟 I Drive Revenue By Building Relationships And Solving Problems at Procore Technologies.
What is Brandi C.'s email address?
AeroLeads has found 1 work email signal at @proquest.com for Brandi C. at Procore Technologies.
Where is Brandi C. based?
Brandi C. is based in Detroit Metropolitan Area, United States while working with Procore Technologies.
What companies has Brandi C. worked for?
Brandi C. has worked for Procore Technologies, Proquest, Cravath, Swaine & Moore Llp, Brooklyn Public Library, and Thacher Proffitt & Wood Llp.
Who are Brandi C.'s colleagues at Procore Technologies?
Brandi C.'s colleagues at Procore Technologies include Courtney Fox, Jordan Ables, Michelle Elias, Renee Abel, and Anneka Jansson.
How can I contact Brandi C.?
You can use AeroLeads to view verified contact signals for Brandi C. at Procore Technologies, including work email, phone, and LinkedIn data when available.
What schools did Brandi C. attend?
Brandi C. holds Bachelor Of Science (B.S.), Sociology from Central Michigan University.
What skills is Brandi C. known for?
Brandi C. is listed with skills including Library Science, Digitization, Digital Preservation, Digital Libraries, Special Collections, Drupal, Research, and Metadata.
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