Enterprise-wide coordination of external awards and recognition program and project management for corporate communications.

First year student college orientation and success program instructor. Focused on exposure and application of fundamental skills and experiences to create a successful foundation for higher education and future experiences in the workforce.

Guest services manager of greater Charlotte market. Managing guest services programs and initiatives, patient and guest experiences in lobbies, waiting areas and emergency departments. Lead and develop corporate programs and projects including patient family advisory councils, patient rights, and other niche programs across the service market.

Acute care facility guest and volunteer services manager. Lead and develop programs to enhance the patient and guest experience and patient satisfaction data analysis. Manage facility programs for team member engagement, community engagement and annual giving campaigns. Manage complaint and grievance process, responses and service recovery program. Hire, train, develop and lead guest services team members.

Manage programming of the organization in all aspects from day to day to parent/participant relationships, administrative and community partnerships.

Manage all day-to-day operations of non-profit organization as well as plan, facilitate, and evaluate Life Skills Curriculum and overal programming. Foster partnerships with community organizations to benefit the program and its constituents. Manage parent/participant relationships. Administer and update program website content and features. Manage and update participant database and donor records. Manage interns and volunteers. Produce all correspondence and collateral materials related to programming.