Technical position in a procedural and well organized work environment, it has enhanced my multitasking ability , technical competency , accuracy and customer service.Management of Premium SLA ClientsSLA Lastmile Management (CPE-to-Edge-to-Service Provider)SLA Network management and performanceClient Fault Management (Internal & External)Layer 2 & 3 Monitoring for clientsNetwork Security (Fortigate Firewall)- policy managementCPE Specialty (Cisco, Juniper, Fortigate, Mikrotik, Billion, Zyxel, etc) configurations

I worked on all the computers and laptops within the company. Small tasks ranging from installing new programs, such as Microsoft Office, Adobe Reader, or any other important program. To large tasks which included formatting a device and reinstalling Windows. I also started making backups for everyone within the company on the server. Creating a folder for each employee and giving rights. I worked with Cisco Switches and Cisco Outdoor Access Points. I reset a lot of Cisco switches and reconfigured the basic configuration. I learned how to configure the Cisco 3700 Series Outdoor Access Points, how to convert the Access Point from Lightweight mode to Autonomous mode (to work without a controller). After configuring these access points, colleagues have assisted me installing them at the various cricket stadiums to supply Wi-Fi for all the Media. We helped Cricket South Africa install temporary access points at all the cricket stadiums during the England VS South Africa cricket tour, which occurred between December 2015 to March 2016. I worked a lot with Cricket South Africa to monitor their network as well. If the internet and/or network was slow. I also troubleshot their Cisco SX10 Video Conferencing unit when it gave problems, which includes slow video rendering(lagging), loss of sound or display.

I rendered Desktop, Server, Application and Network Support. Worked with Windows Server 2012 and Windows Small Business Server, as well as Microsoft Exchange 2013. I was constantly on the road to help clients at their various companies. I installed very large networks at three different companies. One in Benoni, one in Alberton and one in Vaalpark(Naledi). I installed all the cables and trunking, all the network points. A colleague and I also created the server for the company in Naledi. Running Windows Server 2012 and Exchange 2013 running as a virtual machine.I also got the chance to work with a lot of industrial printers (Konica Minolta, Canon, Ricoh, Sharp) Installing on the network, adding users to the scan feature. Making sure printing works. Also worked with a few Accounting software such as Pastel and Revolution, but only the installations and configuration.If I wasn’t at a client I was working at the office fixing/troubleshooting a computer/laptop. I also did a lot of supply runs. Drove out to suppliers (Mustek, Pinnacle, Axiz, Tarsus) only to name a few, to collect new stock for the company or products clients ordered. And went to install new product.