Serve as a prime member of the organization, responsible for planning, cooking, and delivering high-quality and delicious food for honorable guests in accordance with recipes, portioning, cooking, and waste control guidelines. Design well-balanced and affordable menus for breakfast, lunch, and dinner while maintaining optimum food quality standards. Meticulously monitor operational activities to ensure food preparation quality and service, food appearance, and cleanliness of production and service areas as well as avoid any cross-contamination. Provide training and guidance to new recruits regarding proper food preparation, food storage, use of kitchen equipment and utensils, sanitation, and safety issues, aiming to develop a high-performance team. Demonstrated exceptional management abilities by achieving and exceeding all performance and team goals. Earned customer service excellence by regularly interacting with guests to provide suggestions regarding food and obtain feedback on product quality and service levels. Standardized operations to the company’s standards by controlling cost, overseeing dining/catering, and recruiting/training staff that resulted in achieving sales increases, attaining repeat business, and enhancing brand worth in a competitive and complex market.

Oversaw various segments of the department such as ship maintenance and over boarding operations etc. Ensured adequate mooring of the ship and its stability. Utilized heavy equipment while painting outside of the ship along with applying nonskid to the deck to ensure stability. Drove the 844-foot ship while underway to minutely observe duties of the designated staff. Learned and executed Battle station procedures as well as abandon ship procedures to enhance work productivity and streamline the workflow. Served in the gallery for three months along with performing additional duties. Repaired, maintained, and stowed equipment in preparation for underway operations. Maintained professional demeanor with guests, crew, staff, agents, officials, and the public. Acquired Firearms training and procedures along with certifications to enhance individual skillset.

Start Date: January 2007 End Date: 2012Steered multifaceted functions of the organization including not limited to sales, customer service, workforce management, inventory management, business development, staff recruitment, budget management, and documentation. Identified and immediately addressed customer queries to attain maximum customers’ satisfaction and retention along with creating a customer-focused working environment. Fostered a competitive workforce by hiring talented individuals through a tough screening process, conducting vigorous training sessions, and minutely observing staff performance. Wrote sales slips and sale contracts as well as prepared invoices, reports, letters, change of status forms, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software. Assessed customer preferences to determine the focus of sales efforts to drive business growth by encouraging the sales staff to cross-sell complementary products and services to customers. Pioneered innovative methods and procedures that boosted sales, expanded the market, and promoted business through successful collaboration with senior management. Exhibited exemplary management abilities while scheduling duties for staff and maximally utilizing all available resources for utmost revenue growth. Delivered strategic guidance and training to cross-functional staff members, enhancing employees’ abilities to handle difficult and complicated sales and diverse customers. Actively pursued personal learning and development opportunities to amplify technical skillset for the improved individual as well as team performance. Ensured 100% work accuracy while managing a cash register for cash, cheque, and credit card transactions.