Educated and trained on information processing methodologies, information technologies, computer capabilities, and processing techniques.• Resolve issues at all tier levels (Level 1, Level 2, & Level 3).• Utilize HPSM ticket tracking system for daily trouble ticket notifications• Knowledgeable in performance of management functions related to automation and communication systems, system architecture design, network interoperability, interfaces, protocols, networking, and end-to-end compatibility. • Consult with staff, users, and management to establish requirements for new systems and modifications. Utilize Active Directory to manage M&T Bank network.• Resolve incidents and troubleshoot issues related to Microsoft Office, Citrix, and other bank and system related applications.• Managed domestic and international IT Specialist in installation, configuration, and maintenance of WAN network supporting over 1800+ employees.• Executed remote software and hardware installs, upgrades, and maintenance on 3,000+ workstation.• Manage and utilize RSA Secure Console Management Tool