Brandon Busby Email & Phone Number

Maryland, United States

Carlisle Pa

• All former responsibilities as Network Administrator.• Leadership role as supervisor of local IT team.• Responsible to make sure all level 1 and level 2 incidents are routed correctly and are being resolved in a timely manner.• Key point of contact between the business and customers for IT related issues or projects.OTHER FUNCTIONALITIES• Helped plan and facilitate moving business to a new building.• Developed IT infrastructure to keep up with growing business processes.• Facilitated local site email migration to Microsoft Office365• Develop IT processes to facilitate new business processes.

Effective installation/configuration, operation, and maintenance of systems hardware and software and related infrastructureMaintain and develop a hybrid Windows and Macintosh network environment.Install and maintain Windows and Macintosh workstations.Develop and maintain a Help Desk Ticketing and Asset Tracking system for local IT department.Coordinating local IT upgrades with regional Network Engineers to be compliant with regional guidelines. Troubleshoot issues such as workstation issues, application errors, minor and major network issues, wireless configuration and connection issues, server failure, and file share disconnections.Schedule and coordinate infrastructure changes such as firewall software updates, switch replacement and server updates. Account management for a site of 1,400 users. Maintain environment of over 1,000 workstations.Deployment of over 50 Cisco wireless access points.Installation/configuration, operation, and maintenance of over 150 CISCO Switches.

Carlisle Pa

• Responsible for multiple production teams with different business roles.• Ensured employees work was compliant with documented work instruction. • Ensured teams meet with company service level agreements. • Positively motivated employees to meet minimum production levels.• Held daily team meetings to communicate business goals and status.• Coordinated with management to make sure proper resources and material were available. • Reported daily metrics to management.• Resolved and de-escalated employee issues and concerns to maintain healthy work environment.

Elk Grove Ca

RESPONSIBILITIES • Worked contracts for Volt.• Dismantled laptops and desktops for reusable parts.• Sorted parts and added them to inventory.• Tested mobile devices such as iPods, tablets, and smartphones for functionality.• Preformed data entry to report status of devices tested. • Escalated problem units for resolution.• Preformed diagnostics on live customer products and reported device status to recommend disposition.

Associate'S Degree, Computer Network, 3.5

Bachelors, It Network And Security, 3.0

Had to pause schooling due to work overload. Will be returning back to school in end of 2020 estimate.