Senior Analyst, Product Management
Current· Led the development and successful launch of EMC Order Visibility and Case Management, a new product seamlessly integrated within Dell’s Order Experience Platform -- Maintained a monthly unique visitor count of approximately 1600 users. -- Collaborated closely with a group of around 20 stakeholders in EMC Order Case Management globally, gathering requirements and planning enhancements in an agile environment. · Led the Retirement of the Legacy Dell Order Visibility tool, Global Order Visibility (GOV), successfully migrating thousands of users to a new Order Experience Platform -- Created training materials and step-by-step migration procedures for each global team, facilitating their transition to a new Order Experience Platform -- Enabled our team to eliminate the expenses associated with maintaining the legacy tool and reduce headcount by transitioning users to a streamlined platform for order visibility and case management. · Leading a feature team dedicated to rebuilding the Order Experience platform, aligning it with Dell’s Design standards and accessibility requirements. This initiative aims to significantly improve the tool’s accessibility across various user segments. · Produced several PowerBi Dashboards offering significant analytical insights and metrics related to predictive ship dates and delivery dates for orders, which successfully led to a reduction of early and late predictive dates, narrowing the curve of predictions. · Identified and implemented new growth opportunities for the Order Experience Platform, optimizing our tool and order visibility capabilities.
