Brandon Busby Email and Phone Number
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I am the Installation Manager for Alarm Detection Systems, Inc., working from Louisville, Colorado. I oversee our Colorado security, access control, and video surveillance installations, technicians, and coordination. I have also worked throughout our company, including outside sales, alarm installations, central station dispatch, fire inspections, warehouse, and customer care.Creating a best-in-class Customer Experience is my main goal. I am constantly looking for ways to improve sales, minimize attrition, simplify processes, and boost employee morale. Attracting and retaining talented customer service-focused individuals is vital to our success. Treat your employees right and they will do the same for your customers.Outside of work, I enjoy skiing, hiking, fitness, playing softball, attending Rockies baseball games, Beatles music, spending quality time with family & friends, and helping others.
Alarm Detection Systems
View- Website:
- adsalarm.com
- Employees:
- 160
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Installation ManagerAlarm Detection Systems Jun 2021 - PresentLouisville, Colorado, United States- Oversee the scheduling and installation of all burglary, access control, and video systems in the Colorado region- Manage a team of 8 installation technicians, 2 team leaders, and 3 coordinators to drive growth, efficiency, and teamwork- Responsible for the profitability of the department in both materials and labor ratios- Host regular team meetings to share successes, challenges, goal progress, reminders, and encouragement with all team members- Review and approve labor estimates on new sales quotes for burglary, access control, and video work orders- Attend training seminars for new products and technology
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Customer Care ManagerAlarm Detection Systems Jun 2018 - Jun 2021Louisville, Colorado-Drive consistency in service delivery across the Operations department by creating and implementing repeatable processes-Maintain a timely installation schedule to meet and exceed challenging customer demands-Hire, train, and mentor new employees while serving as a liaison between the front line and company ownership
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Customer Experience SpecialistAlarm Detection Systems Jun 2016 - Jun 2018Louisville, Colorado- Raised our company's Google rating from a 3.1 to 4.5-star average in 15 months- Developed an in-house KnowledgeBase repository for shared company documents- Worked closely with our Customer Care team to resolve customer issues and ease complaints- Spent 18 months working in IT, Sales, Installation, Central Station, and Warehouse operations- Planned group outings and happy hours to build team camaraderie and culture
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Enterprise ConsultantBlue Horseshoe Apr 2014 - May 2016Westminster, Colorado- Modify base X++ code within Microsoft Dynamics AX platform to adhere to client business processes- Develop SSRS reports to enhance client data analysis capabilities- Provide post-implementation support to clients as issues or bugs are encountered- Deliver estimates and technical design documents while fulfilling role as project Technical Lead- Serve as a mentor and coach for newly hired consultants- Travel to client site as necessary during CRP, Go-live, and Post Go-live project phases- Assist with college recruiting efforts by attending networking events with prospective candidates -
Implementation Analyst, Jr.Active Network Jun 2013 - Feb 2014Broomfield, Colorado- Assist in implementing RTP|ONE software for new ski resorts and other attractions customers- Perform system upgrades for existing RTP|ONE customers- Create and test integrity of season passes, tickets, promotions, vouchers, rentals, ski school, F&B, and retail products- Deploy online eStore system while editing site look & feel via HTML and integrated content editor- Attend daily/weekly meetings to discuss completed tasks, future objectives, and known risks with key project stakeholders -
Fire Tester & Stockroom AssociateAlarm Detection Systems, Inc Jun 2009 - Jun 2013Aurora, Illinois- Test residential and commercial fire alarm systems while checking for faulty devices- Assist in the shipping, receiving, picking, and delivery of fire, burglar, and access control parts- Perform regular cycle counts to ensure accurate on-hand data in Navision- Participate in an annual inventory count of a stockroom housing 2000+ parts amounting to a $1.6 million value- Completed a full inventory update for a fleet of 100 company vehicles in approximately 8 weeks- Gain invaluable experience with the benefits/challenges of working within a family business
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Resident AssistantColorado State University Jul 2010 - May 2012Fort Collins, Colorado- Counsel students in the handling of issues such as family, financial, and educational problems- Plan educational programs for 30+ residents including a resume building workshop and a how-to-wax-your-own-skis demo- Serve as a resource for on-campus organizations and opportunities- Ensure and maintain a safe and secure environment through conducting community walks and interacting with residents regularly- Assess the need for facility maintenance and repair, and notify appropriate personnel accordingly
Brandon Busby Skills
Brandon Busby Education Details
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Batavia High SchoolHigh School
Frequently Asked Questions about Brandon Busby
What company does Brandon Busby work for?
Brandon Busby works for Alarm Detection Systems
What is Brandon Busby's role at the current company?
Brandon Busby's current role is Installation Manager at Alarm Detection Systems, Inc. Colorado.
What is Brandon Busby's email address?
Brandon Busby's email address is bb****@****ons.com
What is Brandon Busby's direct phone number?
Brandon Busby's direct phone number is +163023*****
What schools did Brandon Busby attend?
Brandon Busby attended Colorado State University, Batavia High School.
What are some of Brandon Busby's interests?
Brandon Busby has interest in New Technology, Computers, Skiing, Entrepreneurship, Economic Empowerment, Politics, Snowboarding, Android, Education, Smart Phones.
What skills is Brandon Busby known for?
Brandon Busby has skills like Time Management, Microsoft Office, Entrepreneurship, Team Leadership, Access, Windows, Java, Team Building, Conflict Resolution, Visual Basic, Microsoft Dynamics Ax, X++.
Who are Brandon Busby's colleagues?
Brandon Busby's colleagues are Jessica Taskay, Graeme Rankin, Jeff Brown, Yvonne Gearlds, Jason Carpenter, Della Steinke, Russell Brown.
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