Trouble Shooting, Repair Service for all things tech.

Managed Services Provider

• Managed Services ProviderWork to provide support for many client's around the Nation.• Hardware setup and deployment on location• Data migrations for new clients• VoIP phone setup and deployment• Remote support and local• Azure buildouts, cloud based solutions• o365/ Azure Admin

• Worked on the Phone Systems for Baton Rouge General with support from Network Admin on-site as well as contracted VoIP engineers.• Worked with Hospital staff to design and build-out VoIP call que and workflow changes for existing and new clinic build-outs. And perform networking changes for the desktop support staff. • Setup and configured VoIP phones and systems for critical areas of the Hospital.• Worked on call 24/7 365 for Telecoms and network related issues.

• End-user support and customer service to Hospital staff for BlueBonnet and Mid-City location, as well as the many Clinics and Doctors' offices around the Baton Rouge Metro.• Began working in networking in this role and also voip telecoms for the Hospital.• Worked on-call rotation for after hours support for staff.

Support the Windows 10 Migration for Entergy Corporation, by contract agency Leidos• End-user support and customer service to corporate personnel and remote site technicians• Backup user data and upgrade system to Win10 or replace desktop system and restore user data• Travel to Zachary, LA for work at River Bend Nuclear Station, St. Francisville, LA

Transitioned to working for the Corporate offices for Louisiana Health Care instead of the local health plan.

Responsible for the daily operation and maintenance of all IT systems.•Acted as a liaison between the business unit and Corporate Information Systems Service Desk.•Performed duties to install, modify, and repair company hardware/software.•Inventory management and tracking of all assets and equipment assigned to staff and in inventory.•Applied communication and teamwork skills to work with other IT departments and resolve large-scale issues or deploy new solutions.•Provided a variety of complex administrative tasks as well as special projects for a department or individual.•Assisted with project management as expansion required.•Educated end users on the operation of IT equipment related to his or her job role.•Provided local/remote support for two Baton Rouge offices as well as Covington, LA, Lafayette, LA, and New Orleans, LA.•Provided support for over 700 employees locally and remote.