Brandon Cage Email & Phone Number

Cherry Hill, Nj

Remote diagnosis and preparation of customer concerns/appointments. Serve as a direct point of contact for customer concerns, updates and repair information. Dispatch daily workload based on skill-level and demand. Monitor shop throughput, manage constraints and provide additional labor assistance as needed. Monitor KPI`s including Customer Satisfaction, individual performance, backlog and rework; provide feedback and partner with management on maintenance/ improvement strategies. Assist in resolution of customer escalations. Work cross-functionally with Sales and Delivery teams to resolve blockers. Awards/Honors: Nominated, selected and completed “Tesla Foundations” 10 week leadership development program. Team lead November 2021-April 2024. Maintained top performance over 2 consecutive years. Above and Beyond Exceptional Performance Award - Q1 2021

Greater Philadelphia Area

Turnersville, Nj

Ensure world-class customer service while overseeing any and all repairs to customer vehicles. Coordinate repair process between multiple cross-functional departments (ie: paint, detail, mechanical, vendors, etc.) Keep and maintain detailed accounts of customer records. Maintain good working relationships with outside vendor accounts

Turnersville, Nj

Supervise daily tasks of no less than 6 associates across 5 stations. Ensure output goals are met to support sales. Provide active support to deliver against tight timelines. Serve as inter-department Point of Contact for all areas of business. Provide feedback and coaching to support associate development.

Camden, Nj

Production and Analysis of PrototypesLab Maintenance and Safety AuditsProduct Inspection Preparation and ExecutionData Collection and DocumentationOperation and Sanitation of Pilot Scale Production EquipmentOperation of Pilot Scale Processing EquipmentSupervision of Pilot Batch ProductionSetup and Execution of Cross Functional MeetingsSample Ordering, Storage and Inventory ManagementExecution and Documentation of Storage StudiesInspection and Release of Production ProductInspection and Release of Prototype ProductThermal Processing of PrototypesEnforcement of GMP`s and Product Quality PoliciesExecution of Heat Penetration and Sanitation StudiesExecution of Consumer Sensory EvaluationsTrain/Mentor New Hires and InternsNew Product InnovationQuality Improvement of Existing Product

Customer Service, Sales and ReturnsCommercial Sales and Account ManagementCommercial Driving and DeliveryParts Lookup and Inventory ManagementAutomotive Troubleshooting and DiagnosticSetup and Reorganization of Seasonal and Promotional DisplaysFacility MaintenanceInvoicing and Billing