- Directed over 300 events, ensuring outstanding guest experiences and smooth operations from start to finish.- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.- Led teams in setup, execution, and teardown, using strong crowd control strategies for optimal flow and safety.- Created detailed event reports and tracked adjustments, ensuring continuous improvement.- Managed scheduling and task delegation, inspiring high performance in a demanding environment.- Built lasting relationships with clients, fostering loyalty and generating repeat business.- Worked night, weekend, and holiday shifts to meet event demands, showing flexibility and commitment.- Balanced technical (AV, audio-visual) and leadership skills to manage both equipment and team dynamics

- Recruited, trained, and mentored over 50 employees, creating cohesive teams with exceptional synergy.- Developed time management strategies, handling multiple large-scale events without compromising quality.- Developed a client-focused approach, providing personalized attention to guests and clients.- Collaborated with multidisciplinary teams, including artists, designers, technicians, and production staff, to create unique and unforgettable experiences that exceed guests' expectations.

- Started as a busser, ensuring tables were cleared and reset efficiently during high-traffic shifts.- Promoted to waiter, managing guest orders, providing recommendations, and delivering outstanding service.- Handled cash and card payments, balancing receipts at the end of shifts.- Collaborated with kitchen staff to ensure timely service and address special dietary needs.