Brandon Crump Email and Phone Number

Passion for ensuring data center projects is consistent with end-user and learning objectives to obtain High Customer Satisfaction and managing the installation of servers, network hardware and troubleshoot challenges that may arise. Self-driven professional with skillfulness to drive end user success while achieving a successful learning experience. • LEAD proactive infrastructure installs, upgrades, and maintenance to meet college wide initiatives. Leadership experience to enhance performance and curricula design.• COLLABORATE with business partners, cross functional teams and management to provide work-flow recommendations and best practices for datacenter functionality.• DRIVE training, expanding usage, and retention to accelerate proactive engagement with staff to maintain solid alignment of educational goals.• Provide training via online instruction of ESXi/ESX and VMware vCenter Server v6.0 – v7.0 to students on a professional level.• Provide training via online instruction of Palo Alto Networks 201 and 205 curriculums. • Netlabs administrator and provide back-end support of end users for 5 Net Lab environments.• Provide updated course content via VMware and Palo Alto Networks Curriculums.• Keep updated material regarding certifications for VMware and Palo Alto Networks• Provide support for the IT Academy regarding Certification Processes and guidance Motivated leader skilled in engaging with senior management and staff to identify datacenter needs, success stories, enhancing skillsets through training and knowledge. Ensure a overall high-quality experience with datacenter labs that include services and support. Accelerate student satisfaction and increase student retention, long-lasting education value-based relationships throughout the end user lifecycle all while achieving a sustainable LMS learning environment.

Managed key client relationships and provide technical support to end users by investigating and resolving software and hardwar MFP problems. • Supported multiple companies MFP installs all while maintaining customer satisfaction.• Create, resolve or escalate support tickets to ensure customers SLA were met. • Provided on-site support visits for troubleshooting, configurations and deployments of MFPS.• Translated complex technical terms and concepts in layman’s terms to ensure end user understood why issues occurred. • Developed and executed loyalty and retention plans, maximizing customer value while on-site.

Managed multiple MSP clients supported all client needs to ensure customer success, recurring revenue growth, and reduce churn. Maximized customer lifecycle, including onboarding, escalations and processes through partnerships of all services offered to build a successful external IT provider. • Exceeded sales quotas selling MSP services and technology products• Increased customer loyalty and retention through superior customer service and enhancing Uwharrie Technology in Managed IT to build loyalty and cultivate long-lasting relationships in the Managed Services Field.• Focused on the customer which resulted in Uwharrie Technology receiving multiple accolades from the customer for being a great partner to work with that provided remote and on-stie IT support. • Developed multiple analytical methods to uncover sales opportunity for a new add on product and onboarding of new customers. • Created paths to success when issues arose, allowing customers to vent, identifying pain points while served as an advocate for the customer. Took root causes on in parallel tracks which helped to successfully resolve problems. • Developed new strategies to increase annual revenue by completing on-site visits to future customers.

Employed to directly assist computer lab coordinator and director with the daily operations of the tutoring program, the computer lab for student access, and supervision of lab assistants, work-study employees, tutors and students.Schedule appointments for tutoring, evaluate effectiveness and provide resources for other tutors.

Provide sales and support of insurance related products to consumers on a professional basis. This was a multi-line of products that included Life, Health, Property, Long term Care and Medicare products.Doubled all quotas consecutively for all ten months. Actively involved in the community with business expos and marketing to bring business.Able to work well under pressure, meet deadlines.Effectively managed record keeping, quotas and client advising.

Worked within the warehouse to ensure that all shipments were correctly pulled with SAP Warehouse Management System and assure all orders were verified and corresponded to the correct customer.Properly filled orders and accomplished in a reasonable time frame. Involved in implementing SAP to properly place and set inventory levels when needed.Maintained support for the Warehouse Management System when failures occurred.