Using advanced technological systems to monitor existing controls (e.g., network, identity, high security) and tools (Azure Sentinel, Microsoft Defender, Azure ATP, Intune, etc.) against security requirements and drives resolution or escalates as needed and to:• Proactively identifies and investigates potential issues in controls (e.g., network, identity, high security). Leverages expertise and team members to address and drive down issues accordingly.• Identifies and/or recognizes patterns and recommends potential mitigation strategies. Finds opportunities to leverage and contribute to the internal Microsoft community.• Identifies and raises opportunities for automation to improve efficiency and effectiveness. Creates automation as appropriate to drive greater efficiency with high value.• Implements security policy and standards for the service. Escalates issues and recommends mitigations accordingly. Identifies gaps in security policy and administration and recommends mitigation strategies. Engages with other teams to drive consistency and awareness of security policies and standards. • Executes tactical processes across kill chain. Distinguishes effective from ineffective tactics and reports accordingly to inform security posture. Maps tactics to MITRE Adversarial Tactics, Techniques, and Common Knowledge (ATT&CK) matrix and assesses when targets pass and fail against known techniques.

• Perform security reviews and maintain compliance with NIST 800-171 and CMMC.• Establish timelines, manage expectations, and report findings to clients.• Plan, engineer, and monitor security arrangements for network systems.• Conduct vulnerability testing and respond to cyber threats/incidents.• Analyze log-based data using SIEM and aggregation tools.

• Provide support on-premises or remote with the maintenance, deployment, troubleshooting and management of servers and devices across a global environment comprising of resources based in North America, Asia and Europe.• Troubleshooting and implementing break/fix solutions in a Windows and Mac environment.• Diagnose network and VPN related issues.• Assist with delegation or responsibilities, queue management and serve as escalation point for issues that may require additional oversight.• Manage and deploy resources to Windows based devices via Microsoft System Configuration Manager and MacOS/iOS devices via JAMF Management Console.• Implemented and actively manage digitized asset management process that promotes data redundancy, cost reduction and overall efficiency within the deployment and tracking of assets.• Utilize ServiceNow to track metrics in order to establish appropriate Service Level Agreements. Leverage ITIL foundations processes to produce specialized workflows in order to drive overall efficiency of requests.-Helped manage anti-virus software and data recovery

• Evaluated and integrated new most recently-released operating system versions/updates, drivers and hardware.• Triage incoming work tickets from an OTRS system.• Prescribed system back-up/disaster recovery procedures to university faculty and staff.• Assembled desktops and laptops as assigned (RAM, hard drive, battery, misc. components). • Installed network switches in classrooms. • Performed system software installations, system software maintenance and product upgrades. • Ensured server data integrity by evaluating, implementing and managing appropriate software/hardware solutions.• Worked with networking components (TCP/IP, DNS, DHCP).

• Installation of printers/software/desktops/laptops in entirety of Baltimore County public school systems. • Troubleshooting software/hardware to help teachers and faculty run their classrooms smoothly.• Meeting deadlines in team projects and for individual deliverables.• Training Personnel on how to properly document and record inventory.