Brandon Ferrer Email & Phone Number

Rochester, New York Metropolitan Area

Providing timely and professional support for the OnGuard applicationMaintain communication with customers to provide updates on open tickets and engagementsWorking closely with senior support staff and leads to provide the best support possible to the customerDesigning and maintaining virtual testing environment using VMWare. Maintaining internal support network.

• Installed and maintained accounting system software hosted on Linux Red Hat and Windows OS on 200 client systems.• Analyzed clients’ needs and implement software based on clients’ environment • Utilized diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures• Liaison between programming department and clients, providing proactive recommendations and solutions on technical issues that would best serve the clients’ needs• Daily interaction with clients: CPAs/ Business Managers, high-net worth planners, Fortune 500 Companies, and Production Companies• Provided workstation support to all clients both remotely and in person• Maintained internal servers • Maintained tape library, implemented tape rotation schedule, and managed off-site storage• Managed printers using multiple protocols, including SMB, Appsocket, and LPR• Responsible for updating software in both the Windows and Linux environments• Experienced with translating technical terms and details to a non-technical user• Worked with outside IT company to setup Cisco VPN• Installed and maintained server environment on virtual servers. Including VMware and Xen