Brandon Ferrer Email & Phone Number

Thousand Oaks, California, United States

As an IT Support Specialist, I am committed to delivering high-quality technical support and exceptional customer service across all levels of the organization. My role involves proactive collaboration with vendors, internal team members, store personnel, and external resources to ensure seamless operations for Lithia Motors, Inc. locations nationwide. Operating primarily within a on-site and virtual desk environment, I specialize in troubleshooting software and hardware issues, performing break/fix tasks, executing move/add/change requests, and managing customer inquiries through calls and tickets. With a strong focus on attention to detail, organization, and outstanding customer service skills, I strive to meet and exceed service expectations consistently. Key Responsibilities:- Deliver professional and friendly assistance to customers via phone and on-site support. - Manage credentials and access in various systems, including Microsoft Active Directory, Cisco Call Manager, Unity Voicemail, and other third-party platforms. - Monitor and respond to customer inquiries via email and voicemail, creating and managing trouble tickets to ensure timely resolution. - Troubleshoot and install peripherals such as phones, PCs, laptops, monitors, printers, and projector units, both remotely and on-site. - Support physical workstation moves, including equipment setup and relocation. - Work from a ticket queue to meet department KPIs and SLAs. - Participate in on-call requests to provide after-hours support. - Travel to field stores as required to provide hands-on support. - Execute special projects and other duties as assigned. My expertise in Windows environments, Microsoft Office Suite/Office 365, and advanced troubleshooting allows me to resolve complex technical challenges efficiently. Additionally, my dedication to customer satisfaction and team collaboration ensures that every interaction reflects the organization’s commitment to excellence.

Thousand Oaks, California, United States

As a Technical Support Specialist, I provide comprehensive support for computer systems and phone peripherals across all organizational locations. With expertise in Windows-based environments, Microsoft Office Suite/Office 365, and a range of IT systems, I deliver efficient solutions to meet the dynamic needs of end-users. Core Responsibilities:- Deliver computer and phone peripheral support to all locations, ensuring seamless operations. - Work effectively in Windows-based environments, leveraging Microsoft Office Suite/Office 365 services to support business productivity. - Manage user access by creating and removing credentials in systems such as Microsoft Active Directory, Azure Office365, Cisco Call Manager, Cisco Unity Voicemail, and various third-party platforms and databases. - Monitor and respond to incidents and requests submitted via the self-service portal or customer demand, ensuring prompt and effective issue resolution. - Provide friendly and professional assistance to customers via phone, addressing inquiries and troubleshooting with efficiency. - Install and set up peripherals, including phones (Cisco IPT), PCs, printers, laptops, and monitors/projector units, both on-site and remotely. - Manage and complete incidents, service requests, and projects in a timely and organized manner. My ability to handle complex technical issues while maintaining a customer-first approach sets me apart. I take pride in providing reliable IT support and fostering an environment of operational excellence within the organization.

Sherman Oaks, Ca

As an IT Administrator, I managed technology operations for two automotive dealerships—BMW and Acura. My role encompassed overseeing a broad spectrum of IT systems and infrastructure to ensure seamless daily operations and security. Key Responsibilities: - Administered Microsoft Active Directory accounts and devices, ensuring efficient user and device management. - Managed Apple MDM devices, streamlining deployment and control of Apple hardware. - Oversaw the internal Cisco phone system, ensuring reliable communication across the organization. - Installed and managed the Ubiquiti surveillance camera system, including setup and monitoring. - Configured and supported Sophos firewalls to maintain robust network security. - Installed and maintained data center equipment, including server racks, to optimize IT infrastructure. - Supported and integrated a variety of third-party IT systems to meet dealership-specific needs. My expertise in managing diverse IT environments, coupled with a proactive approach to problem-solving, allowed me to enhance operational efficiency and maintain secure, reliable systems.