Brandon Freeman Email & Phone Number

Phoenix, Arizona, United States

• Successfully led the requirements gathering and documentation process for multiple high-impact construction management software projects, ensuring timely and accurate delivery of business solutions.Played a pivotal.
• Collaborated with stakeholders to gather, analyze, and document business requirements related to construction management software solutions.
• Conducted workshops, interviews, and meetings with clients and internal teams to gather requirements, clarify ambiguities, and prioritize features based on business value and feasibility.
• Translated business requirements into clear and detailed functional specifications, user stories, and acceptance criteria for development teams.
• Authored comprehensive Business Requirements Documents (BRD) and Documents of Understanding (DOU) to ensure alignment between business needs and technical solutions.
• Worked closely with software developers, architects, and quality assurance testers to ensure that solutions met business objectives and technical requirements.

Arvada, Colorado, United States

• As a Sr. Technical Business Analyst, I work closely with both the business and technical teams and a major contributor to the requirements specification deliverables, discovering, and documenting the business processes.
• Oracle Fusion ERP Integration: Implementation and Support - SCM/S2P/WMS/QMS/iSupplier, Mobile Project Site Receiving, Maintenance Management, Oracle Fusion Training.
• Aided in end-to-end Procure to Pay processes, including sourcing, supplier management, and contracts.
• Customize and configure procurement systems to align with the organization's specific needs and requirements.
• Strong communication and interpersonal skills to work effectively with cross-functional teams and vendors.
• Drafting Business Requirements, completing User Acceptance Testing for CRP’s, and resolving customer-facing issues.

• Lead technical resource for Project Teams during software implementations. Support procurement services to include process optimization, inventory management, and supply tracking. Point of contact for the onboarding of.
• Point of escalations by acting as an intermediary to bring about a swift and suitable resolution if the solution cannot be reached by Level 2.
• Creating and revising customer XML workflow by coding the logic to satisfy their best business purposes and practices.
• Update document formats for electronic purchase orders, punchout setup, and cart return messages.
• Server integration changes, SSO configurations, and security certificate updates
• Collaborate with IT and other departments to integrate the procurement system with other enterprise systems, such as finance and inventory management.

Durham, North Carolina, United States

• Interviewed business clients to analyze their business requirements and recommended technological improvements to their existing application. Assisted in developing KPIs, and tracked KPI progress, presenting reports.
• Consistently maintained a 90% rate of first call resolution.
• Developed Knowledge Base articles used by the team to detail the resolution for commonly occurring issues within the application.
• Assisted clients daily by gaining remote access to computers and manipulating applications.

Durham, North Carolina, United States

• Fielded inbound technical support calls from global customers. Resolved technical issues per agreed upon SLA terms. Maintained incident management system, updating steadily with service call records. Solved for.
• Consistently maintained a 95% First Touch Resolution (FTR).