Brandon Freeman Email & Phone Number

Phoenix, Arizona, United States

Successfully led the requirements gathering and documentation process for multiple high-impact construction management software projects, ensuring timely and accurate delivery of business solutions.Played a pivotal role in improving software usability and performance through thorough assessments and targeted recommendations for optimization.Enhanced client satisfaction by providing dedicated support during the implementation and deployment phases, facilitating a smooth transition and ensuring alignment with business goals.•Collaborated with stakeholders to gather, analyze, and document business requirements related to construction management software solutions.•Conducted workshops, interviews, and meetings with clients and internal teams to gather requirements, clarify ambiguities, and prioritize features based on business value and feasibility.•Translated business requirements into clear and detailed functional specifications, user stories, and acceptance criteria for development teams.•Authored comprehensive Business Requirements Documents (BRD) and Documents of Understanding (DOU) to ensure alignment between business needs and technical solutions.•Worked closely with software developers, architects, and quality assurance testers to ensure that solutions met business objectives and technical requirements.•Ensured effective communication and knowledge transfer between technical teams and business stakeholders to maintain project alignment and deliver high-quality solutions.•Facilitated workshops and requirement gathering sessions, leveraging strong interpersonal and communication skills to bridge the gap between business and technical teams.•Assisted in the prioritization of features and functionalities based on business impact, technical feasibility, and stakeholder needs.•Identified and implemented process improvements to enhance the efficiency and effectiveness of requirement gathering, documentation, and project management activities.

Arvada, Colorado, United States

As a Sr. Technical Business Analyst, I work closely with both the business and technical teams and a major contributor to the requirements specification deliverables, discovering, and documenting the business processes. • Oracle Fusion ERP Integration: Implementation and Support - SCM/S2P/WMS/QMS/iSupplier, Mobile Project Site Receiving, Maintenance Management, Oracle Fusion Training.• Aided in end-to-end Procure to Pay processes, including sourcing, supplier management, and contracts.• Customize and configure procurement systems to align with the organization's specific needs and requirements.• Strong communication and interpersonal skills to work effectively with cross-functional teams and vendors.• Drafting Business Requirements, completing User Acceptance Testing for CRP’s, and resolving customer-facing issues.• Ensure that procurement processes and practices comply with relevant regulations and internal policies.

Lead technical resource for Project Teams during software implementations. Support procurement services to include process optimization, inventory management, and supply tracking. Point of contact for the onboarding of new team members.• Point of escalations by acting as an intermediary to bring about a swift and suitable resolution if the solution cannot be reached by Level 2.• Creating and revising customer XML workflow by coding the logic to satisfy their best business purposes and practices.• Update document formats for electronic purchase orders, punchout setup, and cart return messages.• Server integration changes, SSO configurations, and security certificate updates• Collaborate with IT and other departments to integrate the procurement system with other enterprise systems, such as finance and inventory management.• Drafted and submitted over 50 user guides and S.O.P. documents, used by internal and external stakeholders.• Collaborate with IT and vendors to ensure seamless integration and resolve technical issues.• Oversee data integrity within the procurement system, ensuring accurate and up-to-date information

Durham, North Carolina, United States

Interviewed business clients to analyze their business requirements and recommended technological improvements to their existing application. Assisted in developing KPIs, and tracked KPI progress, presenting reports and insights to executives. Leveraged operations management and technical expertise to train stakeholders and address inquiries. • Consistently maintained a 90% rate of first call resolution.• Developed Knowledge Base articles used by the team to detail the resolution for commonly occurring issues within the application.• Assisted clients daily by gaining remote access to computers and manipulating applications.

Durham, North Carolina, United States

Fielded inbound technical support calls from global customers. Resolved technical issues per agreed upon SLA terms. Maintained incident management system, updating steadily with service call records. Solved for customer’s Directory Service related issues (AD, LDAP, NIS, and/or Novell Netware v4)• Consistently maintained a 95% First Touch Resolution (FTR).