Brandon Garner Email & Phone Number

New York, Ny, Us

New York, United States

Santa Barbara, California, Us

- Streamline time-to-first-dollar metric for new customers by thoughtfully assisting client types of both tech-savvy developers and tech-agnostic project managers with any and all information of how to work with our product.- Reduce operational inefficiencies by updating personal knowledge of new technologies and company tools while refining team internal infrastructure.- Maintain knowledge of complex, robust produt and its vast inner workings by routinely investigating documentation and keeping relationships with various internal teams.- Retain strong goodwill with clients by providing thoughtful, personal answers in personal communication.

Santa Barbara, California, Us

Berlin, Berlin, De

- Managed remote team through goal-setting, check-ins, recruitment, and workflow analysis- Analyzed KPI metrics through query creation in ZD Explore to understand user behavior- Resolved procedural issues by partnering with various departments to discover and analyze root causes- Improved productivity through updates and resolutions to in-team editorial responses- Resolved customer issues for SaaS product through case management in Zendesk, for both email and calls- Promoted to Supervisor within the first year of working with the team as a Customer Support Specialist

San Antonio, Tx, Us

- Maintained pipeline of support for SaaS product through analysis and management of Zendesk use. - Managed shipping operations by maintaining active relationships with vendors.- Improved and refined infrastructure by analyzing trends of customer interactions and implementing new inter-departmental procedures and policies by investigating Zendesk relational database.- Grew and managed local team in a location remote from the main company office.

Paddington, London, Gb

- Managed projects for B2B financial security SaaS product by coordinating cross-department timing for deployments to client systems. - Determined low-documentation product functions with client systems through reverse-engineering and cross-referencing relevant information with ORACLE tables.- Modified customer machines using VMWare and Remote Desktop Connection. - Assisted customers by consistently learning new proprietary software platforms.

Los Angeles, California, Us

- Motivated consumers to create their own content by creating new videos daily for DIPS social media app and recruiting additional content creators.- Improved video design by communicating with strategy team and Community Manager.- Managed morale of content creators through collaboration and feedback.

Oakland, California, Us

- Maintained and upgraded internal applications using Java, .Net Visual Basic, SQL, and PL-SQL. - Acted as on-call technician to analyze and update emergency server patches. - Accomplished testing scenarios using in-house programs and ZE Media technology.

Sacramento, Ca, Us

- Supported digital literacy trainers and trainees for pressing issues by responding to IT issues via OTRS ticket system. - Maintained database via ZOHO. - Managed and installed Microsoft OS images for company laptops. - Managed presentations using Prezi. - Edited graphics using Photoshop.- Transcended this plane of existence by achieving my true purpose in life of getting coffee for board members.

- Maintained dual-architecture setup of Windows Server 2008 R2. - Deployed and maintained company software such as Microsoft Office.- Ticketed and kept inventory of hardware.- Spent most of my time listening to podcasts.

Cupertino, California, Us

- Addressed technical issues for customers' iMac and iOS devices. - Trained new employees.- Consistently maintained customer satisfaction scores above 95%, and was rewarded by not being fired.

Bachelor Of Science, Computer Science

Diploma