Marwan Raoof, Mba Email & Phone Number

Toronto, Ontario, Ca

- Hire, lead, and mentor a high performance Revenue Operations team by driving a culture of collaboration and accountability, continuous Salesforce technical training, thought leadership and utilization of best practices in Systems Design and Operational Excellence.- Utilize Business Process Management, Change Management, Project Management and Digital Transformation disciplines for successful and on-time initiatives delivery.- Lead the Workflow & Tools team to devise and implement efficient workflow, both for our internal users and our customers through total ownership of the tech stack including the Salesforce platform and other integrated tools. - Lead the Special Projects team, a group of Project Managers and problem solvers who pull together cross-functional teams to take raw ideas and challenges facing the organization and generate clear recommendations and measurable outcomes.- Partner with senior commercial leadership to find opportunities for Sales and Services to accelerate revenue growth, improve internal business process and oversee successful implementation of technical solutions.- Identify, lead and develop workflow improvements to enhance the customer journey throughout the customer team including Sales, Services, Marketing, Compliance, Legal and Finance.- Develop creative solutions to support business strategies and provide the necessary guidance, process optimization and Salesforce implementation to enable scalability for our commercial organization and allow our internal teams to be effective and productive.- Improve measurement and visibility of performance and operational KPIs to ultimately enhance our customer-first culture.

Toronto, Ontario, Ca

- Lead the Workflow & Tools team to devise and implement efficient workflow, both for our internal users and our customers through total ownership of the tech stack including the Salesforce platform and other integrated tools. -Lead the Special Projects team, a group of Project Managers and problem solvers who pull together cross-functional teams to take raw ideas and challenges facing the organization and generate clear recommendations and measurable outcomes.- Consult with internal stakeholders to elicit business requirements, develop technical approaches and make appropriate recommendations in pursuit of Operational Excellence and enhanced Customer Experience.- Develop creative solutions to support business strategies and provide the necessary guidance, process optimization and Salesforce implementation to enable scalability for our commercial organization and allow our internal teams to be effective and productive.- Improve measurement and visibility of performance and operational KPIs to ultimately enhance our customer-first culture.- Ensure the successful delivery of strategic projects within the Services organization utilizing best practices in Change Management, Continuous Improvement and Digital Transformation.

Toronto, Ontario, Ca

- Lead the Salesforce Centre of Excellence to mesh business units, share best practices, unify internal workflows & align the Customer Experience.- Consult with internal stakeholders to elicit business requirements, develop technical approaches, document process workflows and make appropriate recommendations to impact operational efficiencies.- Develop creative solutions to support business strategies, ensuring lean operations, reducing waste and optimizing productivity across the organization.- Develop and execute strategic recommendations in lock step with sales leadership to empower success of users in Salesforce.- Lead business analytics of the Salesforce platform to provide forecasting and quantitative, actionable insights to business leaders.- Regularly collaborate with team leads and train users of the tool to ensure knowledge share and consistency in best practices.- Participate in change management, diplomacy & solution rollout strategies.- Ideate, design and develop custom Salesforce solutions including Community Cloud, Einstein Analytics, Einstein Bots and Pardot B2B Marketing.- Create and manage custom Lightning components, complex workflow rules and processes, data validations, triggers, and third-party integrations, etc.

Etobicoke, Ontario, Ca

- Managed and drove the development of sales structure, strategy, culture & change management.- Utilized Salesforce to manage client activities and opportunities. Regularly liaised with VP of Sales & Strategy to discuss client results vs. expectations and support requirements.- Organized, hosted & conducted sales coaching sessions.- Participated in KPI reviews of clients' sales representatives and business health reviews.- Led, executed and supported the implementation and administration of Salesforce for clients.

- Conducted business planning & feasibility studies on behalf of clients for business development.- Participated in documentation, requirements gathering and analysis of internal business processes.- Defined measurable Key Performance Indicators for clients through detailed analysis of business practices, client objectives and market indicators.- Recommended best practices and creative solutions to clients undergoing digital transformation, focusing primarily on profitability and customer care.- Led, implemented and administered Salesforce solutions for clients including budgeting & road mapping.- Trained clients and their users through use of social media marketing tools and Salesforce multi-cloud.- Created processes for Continuous Improvement activities and worked with management teams to improve Kaizen work culture.- Utilized Agile principles in project management ensuring quality and efficiency.- Led marketing initiatives for clients with targeted engagement utilizing professional media designs, brand identity and creative storytelling.

Based in Dubai, working closely with Toyota Motor Corp. and Cummins Inc., Merkez Al Madina manages multiple Toyota & Cummins distributorships.- Led a team of professionals, applying lean inventory management, utilizing advanced reporting and data analytics, and reducing stock months by 25% while maintaining 95% service fill rate.- Planned and directed Service & Parts campaigns and achieved 30% year-over-year sales growth.- Outlined annual budgets and worked closely with Finance to analyze and reduce costing parameters, optimize pricing strategy, create operational efficiencies and take ownership of P&L.- Led ongoing ERP & CRM system implementation across eight locations and five legal entities.- Analyzed Key Performance Indicators (KPIs), determined root causes and implemented solutions to successfully meet annual net profit targets and Customer Satisfaction Indices (CSI).- Led manpower planning, recruitment and training as required to achieve approved expansion plans.- Built dealer network by ensuring cost-effective and Just-in-Time parts distribution process.- Developed standard operating procedures and policies in accordance with Group's HSE & Ethics Standards.- Developed a culture for Continuous Improvement (Kaizen) & a stimulating environment for staff to excel.- Implemented pricing parameters and improved gross profit margins through reductions in costing.- Monitored Maximum Inventory Positions (MIP) and Optimum Inventory Levels (OIL), and worked to optimize Suggested Order Quantity (SOQ) calculations to achieve Just-in-Time (JIT) delivery.- Implemented wholesale and retail parts loyalty programs to increase customer retention.

- Developed plans to market company services through email marketing automation tools.- Initiated business opportunities with clients for e-commerce services from implementation to Go-Live.- Liaised with sales and technical teams and provided clients a focal point of communication.

Toronto, Ontario, Ca

- Supervised data entry for Labyrinth VLOAD/HIV, XL, and Bahamas HIV Database.- Analyzed data using Microsoft Excel and Microsoft Access.

Executive Mba In Digital Transformation, Business Administration And Management, General

Operations Management Certificate (With Distinction)

Honours Bachelor Of Science (H.B.Sc.)