Brandon Griggs Email & Phone Number

Fresno, California Area

Manage the technical support staff, including systems and network engineering and administration, project management, help desk, and client communication. Combined existing three separate support teams into one. Responsible for ensuring financial and operational goals are achieved. Developed workflows and support procedures to improve business performance and increase employee morale. My average day sees me operating as a manager, a mentor, knowledge resource, and an escalation point for Tier 1,2, and 3 support employees.

Fresno, Ca

Strategic consulting and account management for BCT's Enterprise support division. Proactive technology consulting and vendor relations.

Fresno, Ca

Responsible for operation, maintenance and security of 40+ business networks. Specific duties include coordinating support technicians and maintaining system availability; Meeting with business owners and IT contacts to discuss and deliver technology solutions; Creating in-house service offerings for client needs and working with industry specific vendors to deliver customized computing environments.

Consulted, developed and managed several successful marketing campaigns for clients using billboards, magazines, trade shows, social media, websites, television ads and vehicle wraps. Managed web development, network engineering & consulting, and sales. Part of the founding team and helped to structure the company.

Oversaw a conversion from Dell Windows XP workstations to a 100% Macintosh shop. 20 iMacs, 2 Apple TVs, and 2 Xserves were installed and transitioned in two days. Spam email messages were reduced from over 10,000 per day to less than 50 via mail server filtering. Increased work hours by allowing employees to work from home at their convenience.

Incorporated back-check changes into commercial electrical designs. Worked with AutoCAD 2000,02,04,06,07. Increased productivity by converting panel schedules into self calculating spreadsheets. Worked with engineers to solve new problems, including new Title 24 requirements, and provide several pre-drafted solutions to clients.