•Provide technology support to over 1600 agents and support staff across the country•Respond to and follow up on IT Service Desk tickets in a timely manner•Create and maintain user accounts for staff including transfers, new users etc.•In store visits for store openings / repairs / upgrades / closures / outages across the country•Support audio and video equipment in conference rooms onsite and remotely•Work with many 3rd party vendors such as Bell, Rogers, Telus, Shaw… Show more •Provide technology support to over 1600 agents and support staff across the country•Respond to and follow up on IT Service Desk tickets in a timely manner•Create and maintain user accounts for staff including transfers, new users etc.•In store visits for store openings / repairs / upgrades / closures / outages across the country•Support audio and video equipment in conference rooms onsite and remotely•Work with many 3rd party vendors such as Bell, Rogers, Telus, Shaw, Radiant, NATG, Air Canada, West Jet, Ceryx, Travelport, Sabre, Givex, Softchoice, Aizan, LaserNetworks.•Rostered on-call during weekends and weekday evenings•Conduct project work assigned by the Team Leader•Manage various hardware such as Lenovo T4xx laptops and M7x desktops, Microsoft Surface Pro 4, Dell PowerEdge T110v2 servers, etc. Show less

•Responsible for deploying and retiring Microserve managed IT hardware at various Fraser Health Facilities (mostly Hospitals)•Main mission was to change all Windows XP devices to Windows 7•Includes physical installation, transfer of settings or data, installation and configuration of software, or training and support for PCs.

- Assisting IT staff with PC desktop setup and administration.- Performs PC upgrades and user data transfer.- Support Windows O/S, Microsoft Office and AV/Malware software.- Troubleshoot PC and server issues.- Work with vendors to handle warranty service and repair of desktops and laptops.- Provides network connectivity support with general understanding of network router, switch, LAN, Wireless LAN, VPN, firewall, and basic understanding of Windows IP configurations-… Show more - Assisting IT staff with PC desktop setup and administration.- Performs PC upgrades and user data transfer.- Support Windows O/S, Microsoft Office and AV/Malware software.- Troubleshoot PC and server issues.- Work with vendors to handle warranty service and repair of desktops and laptops.- Provides network connectivity support with general understanding of network router, switch, LAN, Wireless LAN, VPN, firewall, and basic understanding of Windows IP configurations- Addresses all desktop support requests or escalates support requests to senior team.- Performs system and network administration tasks such as updating user accounts, creating and configuring email accounts, backing up and restoring data.- Responsible to assist in monitoring system performance and availability.- Assist in maintaining Servers and SAN storage infrastructure. Perform data backup and recovery operations.- Provide alternating after-hours support.- Work on strategic corporate IT projects and initiatives. Such as server upgrades and installations. Show less

• Performed remote software installations to all of BP's 355 locations in Canada• Software includes Sophos Endpoint Security, POSitouch Navigator/BackOffice, POSitouch KDS, Afaria/Remoteware, Onosys online ordering, • Worked with a team consisting of five Field Service Technicians