Brandon Ho Email and Phone Number

- Implement new feature for in-house branch application- Develop and deploy JAX-WS web services on IBM WebSphere Application Server v8.5.

Maintained and enhanced call processing component (ASM) in Avaya Aura Contact Center (AACC). ASM is a C/C++, multi-threaded, event-driven, highly reliable and highly available software component and it is responsible for queuing and routing call/contact to agent.• Designed and implemented a major feature known as Multiplicity which provides a unified service for voice, email, chat and other web media in Agile environment. • Designed and implemented automated test tool to allow user to create, manage and execute test cases for regression testing; And it allowed quick identification and isolation of development defects as well as the ability to test development work completed in previous iteration.• Rated by management as key contributor.• Utilized technical skills by solving hot customer issues overnight.

Maintained and enhanced Statistics Data Manager’s components in Symposium Call Center Server (SCCS). These components are C/C++, multi-threaded and event-driven. They are responsible for pegging real-time and historical data in the back-end.• Lead junior team members to provide support to the Symposium Call Center Server.• Screened, prioritized and distributed in-coming hot-site issues to appropriate person.• Provided guidance to team members on solving hot-site issues and mentor new hires. • Provided risk analysis and estimates to management on technical matter.• Developed tools to enhance the team’s productivity.

• Implemented Oracle 7.3 RDBMS and Oracle Financial Application 10.7 including General Ledger, Payable, Receivable, Purchasing and Project Billing on SUN Solaris server.• Deployed Oracle Financial Application Client (10SC) on Windows NT platform.• Administrated both server and client Oracle Financial Applications.

• Gather requirement and use-cases from stakeholders to re-design existing Budget Review System in Oracle Forms.• Designed and administrated Oracle Database running on Windows NT server.• Developed a common engine (EditArray) to unify the user interfaces of several multi-users systems. Thus minimize the user training on those systems.• Produced the technical document for EditArray and provided support to other programmers.

• Developed multi-users Budget Review Systems for regional office and provided support.• Used C/C++ to write low-level system call to communicate with Novell Bindery file so that Clipper program can use the same security feature as in Novell.• Awarded Quality Service – Quality Results recognition.