Brandon Morris Email & Phone Number

New York, United States

- Spearheaded the provision of both on-site and remote IT support across a global corporate environment, servicing approximately 700 users, enhancing system reliability and user satisfaction.-Expertly managed and resolved Level 2 and 3 incidents and service requests utilizing ServiceNow, streamlining response times and improving resolution efficiency.- Conducted thorough investigations and resolutions of complex technical issues, significantly reducing system downtime and enhancing operational efficiency.- Developed, implemented, and maintained rigorous security policies and procedures, fortifying the organization's cybersecurity framework and compliance posture.- Led technical training sessions for internal teams and clients, boosting technical competencies across the organization and improving self-sufficiency in troubleshooting.- Automated routine IT tasks using PowerShell, slashing manual workload by 40%, thereby increasing departmental productivity and operational efficiency.- Oversaw Mobile Device Management and security deployments (Web and Email using Forcepoint), software management (SCCM), and administration of Office 365 and SharePoint, enhancing organizational agility and data security.

New York, United States

- Deployed essential resources and updates to end-users, including peripheral devices, maintaining workflow continuity and system performance- Troubleshot and replaced malfunctioning equipment for end-users, ensuring minimal disruption to productivity and maintaining high satisfaction levels- Utilized superior customer service and interpersonal skills to effectively communicate with non-technical end-users, fostering a supportive and understanding IT culture- Provided remote technical support to end-user devices, demonstrating flexibility and a commitment to resolving issues promptly and efficiently

Greater New York City Area

- Delivered comprehensive infrastructure support, including digital workplace solutions and office collaboration technologies, enhancing workplace productivity and collaboration.- Assisted with weekly asset management reports and inventory metrics, ensuring accurate tracking and management of IT assets.- Offered specialized white-glove services for C-Suite executives and leadership, including troubleshooting, device compliance, and mobile device support, elevating executive support services.- Provided hands-on Windows and Mac OS support to over 300 local users, including PC configuration and compliance management, as a Tier 1 helpdesk associate, improving user experience and system compliance.

- Successfully completed the rigorous CompTIA A+ certification, gaining hands-on expertise in essential IT operational roles and troubleshooting.- Actively participated in diverse IT workshops, staying at the forefront of technology trends and enhancing my practical knowledge in a dynamic learning environment.

Aws Cloud Practicioner Certification, Cloud Computing

Comptia A+, Information Technology

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