I am a sales and customer service professional with more than nine years spent focusing on the Cloud and IT industries. My strengths include being detail-oriented and putting my customers first. I have consistently delivered strong results while maintaining customer relationships, and have increased both the quality of said relationships as well as revenue for many of my customers while in Sales and CSM roles.Significant achievements:• Grew monthly customer spend by 70% to deliver personalized network security and customer support.• Boosted monthly spend by 25% for a commercial customer seeking a newly expanded FEDRAMP account while utilizing Maximo Application Suite and automating workloads.• Overhaul a VMware environment to attain timely software deployment to avoid outdated hardware, optimizing server performance, improving data retention, and eliminating redundancy while securing a 36 - month deal for a key customer.• Identified a cost-effective bid to increase profitability for a start-up energy company.