Brandon Wright Email & Phone Number

Nashua, Nh, Us

Boston, Massachusetts, Us

● Provide advanced technical support to enterprise clients, including troubleshooting complex issues and implementing solutions leveraging tools for monitoring & reporting such as AWS CloudWatch + RollBar and API platforms such as Postman.● Communicate effectively with clients to understand their requirements and ensure prompt resolution of issues.● Act as a subject matter expert in specific product areas and provide guidance to clients and team members.● Collaborate with cross-functional teams to address client needs and improve product functionality.● Develop scripts to transfer & validate large sets of data.● Develop integration mock-ups utilizing third party SDKs.● Mentor and coach junior team members, providing guidance on technical skills and customer interaction.

Boston, Massachusetts, Us

● Provide technical support to enterprise & higher education clients via several communication channels.● Troubleshoot technical issues reported by clients & team members and provide timely resolutions.● Document and track support cases using FreshDesk ticketing system.● Collaborate with internal teams to escalate and resolve complex technical issues.● Participate in quality assurance (QA) activities, including testing and validation of software releases.● Assist in peer coaching and knowledge sharing to enhance team effectiveness.● Communicate effectively with clients to ensure a positive support experience.

New York, Ny, Us

Full time fellow in the Software Engineering Immersive program that includes over 400 hours of professional training over 12 weeks. Utilizes hands-on approach to design and build web applications with full CRUD functionality through JavaScript, HTML5, CSS3, MERN, PostgreSQL, Python and Django.

● Responsible for the training, oversight, and daily management of over 30 employees daily.● Managing banquet operations throughout the week; assists in the oversight of ala carte and pool/snack bar dining.● Responsible for the execution, time management, set- up, break down, and steady flow of service for all banquet events for up to 150+ people. ● Maintains communication with the banquet chefs and manages a service staff of up to ten people per event.● Ensures that a high level of member/guest satisfaction is maintained over all service areas.● Upholds ServSafe standards for all FOH operations.

● Oversaw all FOH and BOH daily operations and staff, including hiring/firing, scheduling, social media and marketing, as well as nightly dinner service and expo.● Responsible for all purchasing, including wine, beer, and spirits, paper goods, and occasionally BOH produce and meats.● Tracked weekly and monthly purchasing and sales by evaluating invoices, profit and loss statements and product mixes in order to maintain proper food and beverage cost.● Developed restaurant beverage program from solely beer service to a full-service bar featuring wine, beer, liquor, and specialty cocktails.● RAMP Server/Seller and Owner/Operator certified, ServeSafe Certified

Certificate Of Completion, Software Engineering Immersive

Bachelor'S Degree, Hospitality Administration/Management

Associate'S Degree, Culinary Arts And Related Services