- Oversee the logistics management of DFD products, ensuring smooth and efficient operations.- Manage fleet operations, including vehicle maintenance, driver scheduling, and overall fleet performance.- Lead and develop a high-performing delivery team through training, coaching, and team-building initiatives.- Coordinate route planning and scheduling to optimize delivery efficiency and minimize delays.- Maintain excellent customer service standards by addressing client needs and resolving issues promptly.- Monitor and achieve key performance indicators (KPIs) to ensure operational targets are met consistently.

As the Installation Manager I am responsible for multiple facets: - Day to Day operations of the installation team focused on efficiency, agility and quality. Onsite QC, Performance Reviews, Coaching, Onsite Training, and Job Scheduling - Fleet management of service vehicles from routine maintenance to inspections - Asset management, implenting a streamlined tracking system, along with audits to maintain integrity. - Effectively conduct weekly informative meetings utilizing Microsoft Office, Accumatica, and Wrike Software. - Collaborate with multiple departments on projects to find the most cost effective solutions of deployment and the highest customer satisfaction. This includes Costing Analysis on a monthly basis. - High success rate building a strong performing team through proper hiring techniques, Monthly 1on1 coaching, building a culture of cross accountability, and building a training program.

As a Field Ops Manager I'm responsible for day-to-day operations of the Field Service department (service/installation for both residential and commercial properties) in the Southern Ohio, Northern Kentucky, Southeast Indiana and West Virginia areas.I have lead teams anywhere from 10 to 22 Smart Home Professionals. My responsibilities include the full life-cycle of an employee's experience (recruiting/hiring, training/development, on-boarding/off-boarding, coaching, time management/approvals, etc). It also allows me the opportunity to be involved heavily in the performance management process, periodic and annual reviews, talent assessments, succession planning, etc.In addition to the management of my current field markets my talents have been leveraged to assist in multiple markets such as Detroit MI, Cleveland OH and Pittsburgh PA in times of transition of manager's of those markets. Travel, Schedule Management and Leadership were all key in my ability to be successful during these times. -Worked along side our corporate training team to develop, lead and teach specialized corporate training for 27 new Field Service Manager's. This training covered many aspects of leadership, management and job functions to allow new Managers to cut the learning curve down. -Maintaining an effective and efficient operation focused on carrying out the mission of the company has required continual collaboration with departments at our corporate office and other Field personnel across the US and Canada. Several short projects allowed me to share valuable insight into safety, inventory and training needs which led to development of new processes.-Developed and implemented strategies and procedures at the local level aimed at delivering a world-class customer service experience for our customers.-Assist in the management and auditing of all licensing, inventory, tools, vehicles, and company assets throughout the various markets.

CSR/Sales Account Executive. Sales of Custom Furniture and Customer Service. - Met with clients via phone, Skype and in person to develop and design concepts for practical use and ascetics of furniture, using various in house tools and Microsoft products. - Worked with our manufacturing team to develop new methods for efficiency and cost savings. - Managed projects from design to delivery, some which topped over $1 Million in sales.

Preparation of Estate Planning legal documents. Office management and courier. Notary Public Exp. Date 6/2/2019

Guest Relations, assist with guest issues and seating.

Maintained/installed research equipment in a 100 + home field area. Gathered Demographic information from Customers. Customer relations, retention and satisfaction was my specialty. Was in top 10 of 1000 reps.

Installation of Cable services, Worked at a Frame as a technician.