Supervise team of sales employees who provide hardware, software, and services IT solutions to the SLED sector.

Identify unit IT requirements and execute plans to meet the digital needs in an ever changing environment.Develop training materials and provide unit training in information assurance and PII covering over 1200 personnel.Provide daily reports and direct briefing of system and network status to include possible impact and potential hazards to command and US Army Central Command.Work directly with Army Criminal Investigations Division to resolve and punish criminal and accidental violations of Army regulation and security policies and protocols .Develop plans for system and server patches and upgrades including integration to Windows 10 for over 7400 systems.Plan and build schedules for sections covering 24 hour shifts, required briefings, classes, certification training and special tasking from leadership.Review, submit and process firewall exemption requests for various tactical systems.

Install U-Verse television, internet and telephone services.Troubleshoot copper line and fiber issues to customer homes and Cross boxes from CO.Educate and teach the use of AT&T equipment to customers.Repair and replace damaged, bad or faulty equipment.Maintain safety certification and equipment tested regularly required for climbing service poles and other means of cable runs.

Worked with military leadership in the National Guard Bureau located in Virginia to develop applications and websites for soldiers to access for National Guard benefits.Developed permanent IT solutions working with a team of skilled developers programing in various languages.Reduced annual business cost by millions by removing unused and outdated equipment and services.Provided status reports of multiple projects with details on delays or challenges to all branches of personnel.Implemented and administered information security controls using available security systems.Developed and implemented training for new software and procedures for all employees.

Subject matter expert instructor covering A+, N+, Sec+, switches, routers, firewalls and proprietary systems for the military.Course planning and lesson building for 9 month class, passing military accreditation for 25CMF school house teaching 25B and 25U soldiers.Developed system for testing soldiers in IT field with a high stress environment providing communications in various locations.Worked with a variety of systems companies developing and managing to connect and communicate between several OS and platforms.