Brandon Mathis, M.Ed., M.A. Email & Phone Number

Greensboro, Nc, Us

Greensboro, Nc

Greensboro, North Carolina, United States

Greensboro, Nc

Greensboro, North Carolina

This position was created in 2018 as the first step in a plan to strengthen the company’s focus on employee training and professional development while maintaining a data-driven approach to sales and marketing. Responsibilities include supervising a Sales and Marketing Manager, creating and leading a comprehensive employee training program, measuring for training effectiveness, and working closely with the Director of Human Resources to establish and support an employee onboarding and success plan.-Implemented and managed the company’s Learning Management System (Grace Hill’s Vision LMS), including user management, course assignments, and report distribution.- Designed and delivered training and coaching to members of a diverse team of approximately 140 employees in sales, maintenance, and management positions.-Created custom content for instructor-led and online training, as well as supporting materials and job aids (using PowerPoint, Excel, Word, Publisher, Snagit, Doodly, Zoom, and the Vision content builder).-Implemented Support and Accountability Guides to enhance learning application (based on Kirkpatrick’s use of required drivers for Level 3 training evaluation).-Collaborated with other leaders to develop the company’s mission, vision, and core values as part of a comprehensive redefining and rebranding project; managed the implementation of the resulting changes across 28 geographically dispersed teams.-Produced the company’s annual leadership conferences (2016-present), focused on skills training, leader enrichment, and performance recognition (included project planning and management, session content creation and delivery, coordinating guest presenters, designing the annual awards banquet, and managing event budgets and sponsorships).

Responsible for developing and directing strategies to improve customer experience, resident retention, and revenue growth for a portfolio of apartment communities consisting of 5000+ apartment homes; including vacancy control, marketing and advertising, reputation management, providing related training, and leading the company’s Employee Engagement Committee.-Mediated over 3000 escalated customer conflicts; assessed and redesigned the company’s customer dispute system; resulting in a 55% decrease in customer complaints, an A+ rating with the BBB, and maintaining positive relations with state and local regulatory authorities in NC, SC, and GA.-Developed and implemented a reputation management program to improve customer experience and online reviews, including creation of the “TAMER” method for responding to resident feedback and online reviews; provided program training and ongoing coaching.-Redesigned the advertising and marketing strategy for 31 apartment communities, resulting in an overall advertising cost of less than $100.00 per new net lease.-Designed and facilitated training and coaching for a diverse team of 130+ employees related to sales, marketing, and reputation management; achieving and maintaining an average occupancy ≥ 97% and annual turnover rate ≤ 35%.-Awarded "Corporate Professional of the Year" by the Piedmont Triad Apartment Association (2016)

Responsible for advertising sales and support to 82 client organizations in central North Carolina; including marketing needs assessment, estimating ROI, creative advertising design, and delivering product training to client organizations to ensure success and future sales opportunity. -Created and implemented a spreadsheet-based client relationship management (CRM) tool, prior to the company’s conversion to CRM software.-Adopted a consultative sales approach based on needs assessment, using conflict management skills to uncover and resolve client's problems.

Greensboro And Winston-Salem, Nc

Responsible for simultaneously managing two fee-managed apartment communities consisting of 284 apartment homes; including property budgeting, expense control, revenue growth, asset preservation, capital projects, resident relations, and the direct supervision of 8 maintenance, sales, and management team members.-Awarded "Community of the Year" (Sedgefield Apartments) by the Piedmont Triad Apartment Association (2006). -Achieved occupancy and net operating income goals set by the owner, culminating in the successful sale of both properties in January, 2008.

Greensboro, Nc

I became part of AIMCO with the 1998 acquisition of Insignia Residential Group where I began my career in leasing and was first promoted to the position of Property Manager. During my combined tenure with both organizations, I gained knowledge and experience in the management of both, fee-managed and REIT assets; employee selection and supervision, budget building and management, and day-to-day community operations.

M.Ed., Training And Development

M.A., Conflict Studies And Dispute Resolution

Activities and Societies: Resolution Revolution, a program-specific organization for those interested in conflict studies and dispute.

B.A., Communication Studies

Activities and Societies: Student Government (President, Vice President, Organizational Delegate, Class Delegate), Warren Ashby.