Brandon Mims Email & Phone Number

Des Moines, IA, US

West Des Moines, IA

*Inbound call center environment*Effectively answer contracting and commission questions for producers or funnel calls to the correct department for assistance*Meeting and exceed call metrics and quality standards*Maintain proficiency with Microsoft Office*Help producers navigate Athene Connect*Reinforce relationships with sales organizations or producers.

Urbandale, IA

* Provide excellent guest service* Process monetary transactions* Balance cash drawers* Maintain daily reports* Upsell products and services including sale of credit card products* Coach and manage team members on sales, accountability, and procedures

Urbandale, IA

* Provide excellent guest service* Maintain client accounts through servicing of policies via phone* Adhere to regulation and state law procedures* Maintain daily reports* Upsell products and services* Maintain excellent communication skills

West Des Moines, IA

* Maintain fast and accurate service to minimize losses while processing tax payments* Proficient in MS Office, LSP/MSP, and TSS software* Provide exceptional service to ensure customer satisfaction* Adhere to ever changing policy and procedures* Service loans through payment and maintenance of multiple types of real estate taxes* Maintain sense of.

Parker, CO

* Responsible for incoming and outgoing phone calls along with email correspondences* Cash handling and daily accounting* Perform various clerical tasks* Provide customer resolution to issues including dissatisfaction of service and payments* Interview and train new hire staff

Parker, CO

*Provided excellent customer service*Process paperwork with extreme detail *Training and hiring of new staff *Ensure proper rules and procedures were followed at all times*Supervise and support team

Boulder, CO

* Provide exceptional customer service* Proactive approach to customer issues* Take inbound phone calls* Adhere to strict privacy procedures* Meet and exceed customer service standards* Call center environment

Broomfield, CO

* Underwrite HAMP and Non-HAMP FHA, VA, SFO and FMNA mortgage modifications* Audit underwriter files failed by quality assurance group to overturn audit decision through implementation of guidelines and procedures* Adhere to strict policies and procedures* Implement and apply ever-changing policies and procedures to all mortgage work streams* Complete.